Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Barrett

Reading,PA

Summary

Diligent professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Wendys Restaurant
07.2024 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Pharmacy Technician

CVS Pharmacy
10.2021 - 04.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy,
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Counted and labeled prescriptions with correct item and quantity.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Entered and processed patients' prescriptions into internal system.

Education

Pharmacy Tech

Reading Area Community College
Reading, PA
12-2024

High School Diploma -

Penn Foster Career School
Scranton, PA
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Certification

  • CPR/AED Certification

Timeline

Customer Service Representative

Wendys Restaurant
07.2024 - Current

Pharmacy Technician

CVS Pharmacy
10.2021 - 04.2024

Pharmacy Tech

Reading Area Community College

High School Diploma -

Penn Foster Career School
Jamie Barrett