Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Bartholomae

Chalmette,LA

Summary

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive Police Dispatcher bringing 7 years of experience prioritizing emergency calls to dispatch appropriate services with typing experience. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dispatcher

St. Bernard Sheriff’s Office
04.2016 - Current
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Receives emergency and non-emergency calls, complaints and inquiries from the public.
  • Interview callers to determine nature and priority of each call.
  • Transmit messages via radio, data terminals, and phone.
  • Able to maintain control in high stress situations.
  • Able to communicate effectively and keep logs of daily duties.
  • Follow up with the general public in regards to calls for service or validate their property still listed as missing/stolen.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided on-the-job training and coaching to develop new dispatchers.

Service Greeter

Mercedes Benz Of New Orleans
04.2015 - 04.2016
  • Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
  • Streamlined service appointments by efficiently checking in customers and gathering relevant information.
  • Ensured timely vehicle servicing by promptly notifying service advisors of customer arrivals.
  • Managed waiting area, maintaining a clean and comfortable environment for customers during their visit.
  • Promoted additional services or products when appropriate for superior value-added experiences for clients.
  • Created accurate customer profiles to facilitate future purchases.

Server

Southern Oaks Plantation
04.2014 - 04.2015
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Waitress

Armond's Eatery
01.2014 - 04.2014
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Greeted new customers, discussed specials, and took drink orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.

Server

McDonalds
09.2013 - 01.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

Diploma - General Studies

Chalmette High School
Chalmette, LA
05.2014

Skills

  • Database Management
  • Customer Relations
  • Service Coordination
  • Data Entry
  • Prioritizing Calls
  • Schedule Coordination

Certification

2nd in Top Shot- Slidell Regional Police Academy 2018

P.O.S.T Certification - Slidell Regional Police Academy 2018




Timeline

Dispatcher

St. Bernard Sheriff’s Office
04.2016 - Current

Service Greeter

Mercedes Benz Of New Orleans
04.2015 - 04.2016

Server

Southern Oaks Plantation
04.2014 - 04.2015

Waitress

Armond's Eatery
01.2014 - 04.2014

Server

McDonalds
09.2013 - 01.2014

Diploma - General Studies

Chalmette High School

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Jamie Bartholomae