Jamie Beck
Shenandoah,VA
Summary
Dynamic professional with a proven track record in customer service, honed across roles from Truist Bank and Virginia ABC. Excelled in teamwork and adaptability, significantly enhancing customer satisfaction and team performance. Skilled in problem-solving and time management, consistently achieving and surpassing sales and service goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
Virginia ABC
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Universal Banker I
TRUIST
07.2021 - Current
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
Cashier
Ace Hardware
01.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Style Consultant
Target
11.2019 - 01.2020
- Maintained inventory by assisting co-workers with stocking shelves and placing products on display.
- Unloaded arriving product stock and moved to store display areas.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with clothing selections and provided fashion advice to help them make informed decisions.
- Implemented loss prevention strategies by monitoring dressing rooms for suspicious activity or theft attempts.
Frontline Team Member
Chick-fil-A
05.2019 - 11.2019
- Greeted and engaged customers in conversation, providing a welcoming atmosphere for each guest entering the establishment.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Ensured food safety standards were met by adhering to proper handling procedures during preparation and service.
- Operated cash register efficiently, processing transactions accurately while maintaining strong attention to detail.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
Pharmacy Intake Specialist
Omnicare Pharmacy
09.2017 - 02.2018
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Established and maintained patient profiles, updating organizational database with current information.
Lifeguard
Great Eastern Resort
04.2013 - 09.2017
- Learned and maintained proficiency in first responder skills such as First Aid, CPR, and Oxygen Administration to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Improved response times by conducting thorough lifeguard drills and training sessions.
Education
Bachelor of Arts - Photography & Digital Communication
Eastern Mennonite University
Harrisonburg, VAHigh School Diploma -
East Rockingham High School
McGaheysville, VASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Adaptability
- Digital Communication
Timeline
Sales Associate
Virginia ABC
12.2023 - Current
Universal Banker I
TRUIST
07.2021 - Current
Cashier
Ace Hardware
01.2020 - 01.2021
Style Consultant
Target
11.2019 - 01.2020
Frontline Team Member
Chick-fil-A
05.2019 - 11.2019
Pharmacy Intake Specialist
Omnicare Pharmacy
09.2017 - 02.2018
Lifeguard
Great Eastern Resort
04.2013 - 09.2017
Bachelor of Arts - Photography & Digital Communication
Eastern Mennonite University
High School Diploma -
East Rockingham High School
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