Jamie Bender
Sheridan,IN
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
15
15
years of professional experience
Work History
Rural Letter Carrier
United States Postal Service, USPS
Noblesville, IN
03.2009 - Current
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Distributed mail on foot to residences and businesses, delivering to approximately 1000 customers per shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Helped customers by carrying oversized parcels inside residences.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Promoted to Rural Carrier Trainer to teach new hires all areas of Rural Carrier position.
- Carried extra routes when short staffed.
- Filled in for clerk duties and dispatch when ne
- Safety Team participant to ensure safety standards.
Customer Service Cashier
CVS Pharmacy
Westfield, IN
03.2008 - 04.2009
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Met service goals at 98%
- Completed file maintenance log for price discrepancies.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Set up new sales displays each week.
Office Manager
Indiana All Star Driving School
Noblesville, IN
08.2005 - 09.2006
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and keeping records.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for Instructors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Arranged corporate and office conferences for company employees and guests.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to owners.
- Maintained CRM database with customer updates and report generation.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Managed over 30 accounts per class.
Education
Some College (No Degree) - Nursing
IUPUI
Indianapolis, INSome College (No Degree) - Nursing
IU
Kokomo, INHigh School Diploma -
Westfield High School
Westfield, IN06.1998
Skills
- Customer service
- Organization
- Attention to detail
- Communication
- Team Leader
- Problem solving
- Multitasking
- Quick leaner
- Critical Thinking
- Project management
- Administrative support
Timeline
Rural Letter Carrier
United States Postal Service, USPS
03.2009 - Current
Customer Service Cashier
CVS Pharmacy
03.2008 - 04.2009
Office Manager
Indiana All Star Driving School
08.2005 - 09.2006
Some College (No Degree) - Nursing
IUPUI
Some College (No Degree) - Nursing
IU
High School Diploma -
Westfield High School
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