Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jamie Benetto

Lakewood,OH

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Stage Manager

Beck Center for the Arts
09.2010 - Current
  • Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
  • Enforced safety measures due to potential stage equipment hazards.
  • Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
  • Ensured continuity in performances by maintaining detailed records of blocking notes, prop placements, and costume changes.
  • Collaborated with directors and producers to achieve desired artistic vision for productions.
  • Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
  • Streamlined communication between departments for smoother rehearsal and production processes.
  • Organized rehearsals schedules, maximizing productivity and minimizing conflicts among cast members and crew.
  • Worked with director to develop effective use of rehearsal times.
  • Facilitated conflict resolution among cast members and crew, fostering a positive work environment throughout each production.

Sr. Guest Service Specialist

Great Lakes Science Center
02.2015 - 03.2025
  • Worked with box office ticketing system.
  • Dealt with donation requests.
  • Worked with excel spreadsheets.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Season Ticket Services Agent

Playhouse Square
09.2016 - 06.2022
  • Improved client retention by addressing concerns promptly.
  • Developed strong relationships with clients to foster loyalty.
  • Managed client accounts to ensure service excellence.
  • Resolved client issues with effective problem-solving techniques.
  • Improved customer satisfaction by addressing inquiries and resolving issues promptly.
  • Handled customer complaints for enhancing service quality.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Took phone calls of Season ticket holders of the Broadway series.

Education

Bachelor of Arts - English

Kent State University
Kent, OH
12-1994

Skills

  • Team communication
  • Prop management
  • Health and safety
  • Team communications
  • Supervising staff

Interests

Avid reader and theater goer

Timeline

Season Ticket Services Agent

Playhouse Square
09.2016 - 06.2022

Sr. Guest Service Specialist

Great Lakes Science Center
02.2015 - 03.2025

Stage Manager

Beck Center for the Arts
09.2010 - Current

Bachelor of Arts - English

Kent State University

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Jamie Benetto