Jamie Berger
Deer Park
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Bartender/Server
5 North Brewing Company
03.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bartender
49 Degrees North Mountain Resort
12.2021 - 02.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Barista
The Ridler Coffee Corner
09.2021 - 12.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Sales Associate
Bath and Body Works
10.2013 - 12.2013
- Greeted customers promptly.
- Described products and services in detail.
- Assisted customers in selecting items based on needs.
- Created attractive displays to promote items.
- Assisted on sales floor as needed to maintain service standards.
- Completed purchases using Point of Sale systems.
Customer Service Associate
Yoke's Fresh Market
10.2011 - 09.2013
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided an elevated customer experience to generate a loyal clientèle.
- Routinely answered customer questions regarding merchandise and pricing.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Answered many calls per day by addressing customer inquiries, solving problems and providing new product information.
Kennel Associate
Atlantic Island Kennel
08.2009 - 12.2010
- Played with, petted and brushed cats to relieve anxiety while owners were out of town.
- Fed and exercised many animals each day.
- Brushed, bathed and conditioned animals’ coats.
- Promoted grooming services and products to customers.
- Updated client records and added appointments to company calendar.
- Maintained a clean and sanitary work environment at all times.
- Kept animals clean and free of contaminants to promote optimal health.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
Education
High School Diploma -
Deer Park High School
Deer Park, WA06.2008
Skills
- Data Entry
- Flexible and Adaptable
- Attention to Detail
- Multitasking Abilities
- Dependable and Responsible
- Good Telephone Etiquette
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Patient Recordkeeping
Thank You!
For your consideration! Hope to hear back soon!
Timeline
Bartender/Server
5 North Brewing Company
03.2022 - 08.2022
Bartender
49 Degrees North Mountain Resort
12.2021 - 02.2022
Barista
The Ridler Coffee Corner
09.2021 - 12.2021
Sales Associate
Bath and Body Works
10.2013 - 12.2013
Customer Service Associate
Yoke's Fresh Market
10.2011 - 09.2013
Kennel Associate
Atlantic Island Kennel
08.2009 - 12.2010
High School Diploma -
Deer Park High School
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