Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic

Jamie Bertelsen-Putirka

Summary

My name is Jamie Bertelsen, and I am very interested in the position you are looking to fill! I thank you for taking the time to read through my qualifications and prior job experience's. I hope to have the opportunity to speak further with you in the future!

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Courier Assistant

BBCS
08.2022 - Current
  • Handled fragile items carefully, minimizing breakage rates during transit for increased customer satisfaction.
  • Maintained excellent customer satisfaction with prompt and professional service during deliveries.
  • Improved team morale by fostering a positive working environment that promoted collaboration among courier assistants.
  • Contributed to a safe work environment by adhering to company policies regarding lifting techniques and vehicle operation.
  • Resolved issues during the delivery process swiftly while maintaining open lines of communication with supervisors as needed.
  • Completed daily logs of pick-up and drop-off activities, ensuring accurate documentation for record-keeping purposes.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.

Sales Ambassador

SeaWorld
11.2021 - 06.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.


Animal Caretaker

Rover
05.2024 - Current
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Documented daily observations of animal behavior, health, and food consumption to support ongoing monitoring efforts
  • Maintained detailed records of animal care, treatments, and progress, contributing to effective health management.
  • Implemented feeding schedules tailored to dietary needs of various animals, promoting optimal health.

Guest Service Representative

Nothing Bundt Cakes
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Private Nanny

Family Practice
09.2022 - 06.2023
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.

Education

High School Diploma -

Futures Academy
San Diego, CA
06-2023

Skills

  • Customer service
  • Computer skills
  • Detail-oriented
  • Guest relations
  • Issue resolution
  • Flexible schedule
  • Verbal and written communication
  • Task prioritization
  • Reliability
  • Adaptability and flexibility

Certification

  • [pet cpr+ first aid certified] Training - 4/16/2025-4/16/2027

Accomplishments

Fully onboarded/ trained 10 new hires

Managed a multi-line phone system, handling calls daily with exceptional service quality

Obtained the status change to shift lead within 2 months


Interests

  • Mindfulness Practices
  • Offering time and support to shelters for the homeless, women, and animals
  • Getting involved in local advocacy groups to promote positive change in the community
  • Community Cleanup

Timeline

Animal Caretaker

Rover
05.2024 - Current

Private Nanny

Family Practice
09.2022 - 06.2023

Courier Assistant

BBCS
08.2022 - Current

Sales Ambassador

SeaWorld
11.2021 - 06.2022

Guest Service Representative

Nothing Bundt Cakes

High School Diploma -

Futures Academy

Similar Profiles

CREATE PROFILE
Jamie Bertelsen-Putirka