Jamie Bertoletti

Provided personalized nutrition consultations to dozens of customers, offering expert advice on pet feeding, diet, and health-related issues

• Developed and implemented an employee training program focused on customer service skills and expert nutritional knowledge for over 25 staff members.
• Consulted with company's Director of Marketing on dozens of videos on pet health and nutrition topics.
• Conducted market research to identify new pet food and product trends, making recommendations for the healthiest merchandise selection.

Managed a team of 4 employees. Creating schedules based off of availability and time off requests. Managing daily operations, overseeing inventory management, ordering and receiving shipments, and ensuring a customer centric environment.

• Implemented a store visual merchandising strategy to create an appealing and engaging shopping environment for pet owners at A1 Pet Emporium
• Managed and maintained relationships with key vendors and suppliers, ensuring timely delivery of products and resolving any issues or concerns
• Increased Edmond store sales by 5% within first year at particular location.

Providing exceptional customer service to pet owners, offering guidance and expertise on the right products for their pets' specific needs, leading to increased sales and customer satisfaction.

• Collaborate with the sales team to develop and implement strategies to upsell and cross-sell products, increasing sales revenue and customer satisfaction
• Participate in regular product training sessions to stay up-to-date on the latest pet products and industry trends, enabling effective customer assistance and promoting sales growth
• Maintain a clean and organized sales floor, ensuring products are properly displayed and easily accessible for customers, creating a positive shopping experience and increasing sales
• Conduct regular follow-up with customers after purchases to ensure their satisfaction and address any concerns or issues, fostering long-term customer loyalty and repeat business.

Managed a team of 15-20 people. Ensured the safety of all dogs and employees in the facility by balancing dog packs based on energy levels and behaviors around the handler's ability. Collaborated with the management team to develop and implement strategies to improve employee productivity and efficiency. Created schedules based on availability and time off requests to ensure the most effective and efficient operation of the facility.

• Assisted in monitoring dog behavior and ensuring the safety and well-being of 75-120 dogs in the Central Park Dog Daycare facility.
• Managed the hiring process for new dog handlers, including conducting interviews, checking references, and making hiring decisions.
• Interviewed, trained, and directly supervised new employees.
• Managed inventory of dog food, supplies, and medication, ensuring adequate stock levels for 50 kennel runs and crates.

Develop and implement enrichment activities to promote mental stimulation and overall well-being of dogs in our care. Monitored dogs during assigned play and socialization times to prevent accidents or injuries and reporting all injuries, accidents, or medical issues to management promptly.

• Ensured that all sleep, play, and training areas are clean and sanitary.
• Assisted in providing food and medication to over 20 dogs
• Maintained accurate records of dogs' training and medical needs, behavioral issues, personalized training programs, and progress.

Created reservations both in person and over the phone. Greeted, registered, and assigned rooms to guests of Hampton Inn & Suites. Ensured guest requests and expectations were fulfilled before their arrival.

• Arranged tours, taxis, restaurant reservations, and provided directions for guests.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Recorded guest comments or complaints, referring customers to management as necessary.
• Coordinated with internal departments to handle wide range of guest needs in a property of 200 rooms and suites.