JAMIE BEYALE
Farmington,NM
Summary
Driven Product Operations Manager with a proven track record at Old Navy, Gap, enhancing customer experience and streamlining operations. Excelled in customer relationship building and problem-solving, leading cross-functional teams to improve operational efficiency. Skilled in merchandising and communication, consistently boosted team performance and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects.
Overview
8
8
years of professional experience
Work History
Product Operations Manager
Old Navy, Gap
01.2024 - Current
- Greet and welcome customers, offering assistant if needed.
- Led cross-functional teams to ensure timely delivery of high-quality products.
- Cultivated a culture of accountability within the team by setting clear expectations, providing feedback, and recognizing outstanding performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Trained and guided team members to maintain high productivity and performance metrics.
- Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store.
Operations Associate
JCPenney
08.2021 - 01.2022
- Followed shipping and receiving procedures for goods and materials.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Enhanced customer satisfaction by providing efficient and courteous service on the sales floor.
- Demonstrated adaptability by cross-training in various departments, increasing versatility within the team and supporting multiple areas of operation as needed.
- Boosted overall store appearance by consistently restocking shelves, maintaining cleanliness, and organizing product displays.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Personal Shopper
Walmart
03.2020 - 05.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Built relationships with customers and community to promote long term business growth.
Merchandise Associate
JCPenney
05.2018 - 02.2020
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Built end caps and aisle displays to highlight products and support latest promotions.
Sales Associate
Jcpenney
11.2016 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Farmington High School
Farmington05.2015
Skills
- Customer experience
- Problem-Solving
- Customer Relationship Building
- Attention to Detail
- Team Cooperation
- Adaptable and Flexible
- Organization
- Store Opening and Closing
- Cash Register Operation
- Ability to Lift 40 pounds
- Merchandising and Display
- Excellent Written and Verbal Communication
Timeline
Product Operations Manager
Old Navy, Gap
01.2024 - Current
Operations Associate
JCPenney
08.2021 - 01.2022
Personal Shopper
Walmart
03.2020 - 05.2021
Merchandise Associate
JCPenney
05.2018 - 02.2020
Sales Associate
Jcpenney
11.2016 - 05.2018
High School Diploma -
Farmington High School