Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Bivins

Salisbury,NC

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience

Work History

Remote Customer Service Specialist

Republic Services
05.2021 - 05.2022
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Managed high call volume while always being courteous.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Identified customer needs
  • First call resolution
  • Assisted with collecting payments that are current and have gone to collections due to non-payment
  • Processed payments, credits, and refunds
  • Explained invoice
  • Verified accounts
  • Communicated with personnel to resolve service and scheduling issues
  • Utilized Salesforce, Teams, Maps, Billing Console
  • Made sure to meet all metrics daily
  • Strived for 100 % customer satisfaction
  • Answered 80-100 calls per day

Medical Receptionist

Brookedale Senior Living
01.2017 - 11.2017
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Medical Secretary

Promed
05.2008 - 10.2009
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
  • Boosted patient retention by providing exceptional customer service and building rapport with each individual.
  • Opened office to prepare for daily functions
  • checked patients in and out
  • made sure office was always clean

Patient Care Coordinator

Huntersville Pediatrics And Internal Medicine
08.2000 - 11.2008
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Delivered quality-focused administrative and clerical operations
  • Answered multi-line phones
  • Checked patients in and out
  • Medical coding
  • Made sure office was always clean

Education

High School Diploma -

North Rowan High School
Salisbury, NC

Skills

  • One call resolution, using all available resources to resolve customers issues
  • Credit card payment processing
  • Problem Solving
  • Utilizing Salesforce
  • Typing speed 55 wpm
  • Account Management
  • Calm and Professional under pressure
  • Efficient and Detail-Oriented
  • Empathic
  • Customer Retention

Timeline

Remote Customer Service Specialist

Republic Services
05.2021 - 05.2022

Medical Receptionist

Brookedale Senior Living
01.2017 - 11.2017

Medical Secretary

Promed
05.2008 - 10.2009

Patient Care Coordinator

Huntersville Pediatrics And Internal Medicine
08.2000 - 11.2008

High School Diploma -

North Rowan High School

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Jamie Bivins