Jamie Bjork
Greater Minneapolis-St. Paul Area
Summary
Senior behavioral health and long-term care services provider network and provider relations leader with deep experience across payer environments. Proven expertise in provider contracting, value-based agreements, and partnership development across Commercial, Medicaid, and Medicare. Known for negotiating custom provider arrangements, improving payer mix, and strengthening provider relationships in complex, regulated healthcare systems. Leverages applied AI tools to support analysis, communication, and workflow efficiency.
Overview
13
13
years of professional experience
Work History
Head of Strategy, Finance & Marketing (Owner-Operated Business)
St. Croix Coating Co.
03.2025 - Current
- Formulated and executed strategic initiatives in finance and marketing to enhance business performance and market presence.
- Managed strategic rebranding project, focusing on business name alignment and digital presence optimization.
- Orchestrated launch of Facebook platform as part of a broader marketing initiative to foster customer interaction and engagement.
- Designed and optimized operational processes to increase financial clarity and enable scalable business expansion.
Senior Provider Network Manager-Behavioral Health
Blue Cross and Blue Shield of Minnesota
11.2024 - Current
- Manage complex provider relationships and custom contracting arrangements, including value-based and non-standard behavioral health agreements across commercial and Medicaid lines of business.
- Lead end-to-end negotiation and execution of custom provider contracts, partnering with clinical, strategy, finance, compliance, and SIU teams.
- Serve as escalation point for high-risk provider issues, including overpayments, payment suspensions, and contract terminations.
- Successfully resolved provider financial recoveries exceeding $100K through settlements, claim corrections, and repayment plans.
- Designed and implemented a centralized provider relations intake model solely handling 1,500+ inquiries in the first 6 months, improving response time and operational consistency.
Account Executive
Rogers Behavioral Health
12.2023 - 11.2024
- Manage and grow relationships with community-based behavioral health providers.
- Lead provider outreach, onboarding, and partnership development.
- Support custom provider arrangements and value-based agreements tied to access and outcomes.
Provider Network Manager
Elevance Health (Anthem)
05.2023 - 12.2023
- Managed behavioral health and LTSS provider contracting and network management across Iowa.
- Developed standardized SCA policies and procedures.
- Trained and onboarded new network managers.
Community Relations Representative II
Rogers Behavioral Health
10.2021 - 06.2023
- Managed provider and referral relationships across behavioral health services.
- Led provider outreach, including conference and community engagement.
Director of Business Development
Acadia Healthcare
05.2019 - 10.2021
- Led provider outreach and partnership development across behavioral health residential services.
- Negotiated contracts with tribal health centers at reimbursement rates above Medicaid, improving payer mix and access in a capacity-constrained market.
- Delivered provider presentations that converted Canvas Health into the top referral source, increasing referrals by 25+ patients within the year.
Provider Relations Manager (Behavioral Health)
U.S. Department of Veterans Affairs
08.2015 - 05.2019
- Managed community-based behavioral health provider networks supporting VA Community Care access.
- Served as liaison between non-VA providers and VA stakeholders, supporting onboarding, relationship management, and access to care for veterans.
Compliance and Quality Assurance Specialist
VOA Alaska
04.2014 - 08.2015
- Supported regulatory compliance and quality assurance activities for an adolescent behavioral health treatment program.
- Conducted audits, documentation review, and process improvement to support licensing and accreditation requirements.
Regulatory Compliance Specialist
Hennepin Health
09.2012 - 11.2013
- Supported regulatory compliance for a county-based health plan serving Medical Assistance, MinnesotaCare, SNP, and Medicare populations.
- Reviewed documentation and operational processes to support compliance with state and federal requirements.
Education
No Degree - Health Information Management/Medical Coding
University of Alaska Southeast
Juneau, AKBachelor of Science (BS) - Public Relations/Communication Studies
Minnesota State University, Mankato
01.2012
Post-Secondary Education Options (PSEO) -
Anoka Ramsey Community College
2009
Skills
- Provider Network Development
- Provider Relations & Engagement
- Provider Contracting & Negotiation
- Value-Based Agreements (VBA)
- Behavioral Health Networks
- Applied AI for Healthcare Operations
AI-Driven Analysis & Workflow Optimization - Medicaid, Medicare & SNP Programs
- Payer–Provider Partnerships
- Regulatory & Compliance Navigation
- Cross-Functional Collaboration
Websites
Timeline
Head of Strategy, Finance & Marketing (Owner-Operated Business)
St. Croix Coating Co.
03.2025 - Current
Senior Provider Network Manager-Behavioral Health
Blue Cross and Blue Shield of Minnesota
11.2024 - Current
Account Executive
Rogers Behavioral Health
12.2023 - 11.2024
Provider Network Manager
Elevance Health (Anthem)
05.2023 - 12.2023
Community Relations Representative II
Rogers Behavioral Health
10.2021 - 06.2023
Director of Business Development
Acadia Healthcare
05.2019 - 10.2021
Provider Relations Manager (Behavioral Health)
U.S. Department of Veterans Affairs
08.2015 - 05.2019
Compliance and Quality Assurance Specialist
VOA Alaska
04.2014 - 08.2015
Regulatory Compliance Specialist
Hennepin Health
09.2012 - 11.2013
Bachelor of Science (BS) - Public Relations/Communication Studies
Minnesota State University, Mankato
No Degree - Health Information Management/Medical Coding
University of Alaska Southeast
Post-Secondary Education Options (PSEO) -
Anoka Ramsey Community College