Jamie Black
Cincinnati,OH
Summary
Longtime customer service professional with a track record of enhancing customer satisfaction and increasing sales at Spring Grove Cemetery & Arboretum through innovative marketing strategies, continued education, and strong client relationships. Skilled in social media marketing and event planning on a freelance basis as part of my personal brand, Velvet Noir PR. Proudly adept at translating client needs into memorable solutions. Demonstrates exceptional problem-solving and interpersonal skills, and driving positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Memorialization Specialist
Spring Grove Cemetery & Arboretum
07.2016 - 05.2024
- Designed memorials in granite, bronze, and permanent materials in collaboration with a sales team and families serviced by Spring Grove Cemetery and it's multiple funeral home locations across Greater Cincinnati.
- Developed strong client relationships through consistent communication and attentive and personalized service.
- Improved customer satisfaction and captured memorial sales through proactive problem-solving, new marketing materials and strategies for the sales team, and continued education and mastery in industry skills and trends.
- Interpreted clients' needs and introduced solutions to fit specific requirements of the organization, balancing customer satisfaction while retaining historic legacy across two major cemeteries.
Customer Service Representative
State Farm Insurance
04.2013 - 06.2016
- Provided personalized customer service to build relationships with policyholders to enhance customer satisfaction and retention.
- Planned events and promotions to establish the agency's involvement and presence within the Mt. Healthy community.
- Marketed insurance products to fit individual client needs in order to help clients manage the risks of everyday life and recover from the unexpected.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - English
Northern Kentucky University
Highland Heights, KY06.2016
Skills
- Direct Email Marketing
- Cross-media Marketing
- Freelance Public Relations Marketing
- Experience in Adobe Suite, CorelDraw, Microsoft Office
- Event Planning
- Marketing Strategy Formulation
Certification
- Licensed Insurance Agent, State of Ohio (Property, Casualty, Life, Accident & Health) - November 2013 - Present
Timeline
Memorialization Specialist
Spring Grove Cemetery & Arboretum
07.2016 - 05.2024
Customer Service Representative
State Farm Insurance
04.2013 - 06.2016
Bachelor of Arts - English
Northern Kentucky University
- Licensed Insurance Agent, State of Ohio (Property, Casualty, Life, Accident & Health) - November 2013 - Present
Similar Profiles
Angela RyanAngela Ryan
Executive Assistant to the CEO & President at Spring Grove Cemetery & ArboretumExecutive Assistant to the CEO & President at Spring Grove Cemetery & Arboretum
BRIAN CHINNBRIAN CHINN
Lead Project Manager and Facilities Supervisor at Bellefontaine Cemetery & ArboretumLead Project Manager and Facilities Supervisor at Bellefontaine Cemetery & Arboretum
Jesse DavisJesse Davis
Groundskeeper/Gravedigger at Oak Grove Cemetery GroupGroundskeeper/Gravedigger at Oak Grove Cemetery Group