Jamie Blake
Parowan
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self- motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
Work History
Hotel Receptionist
Brian Head Resort
11.2023 - 12.2023
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Collections Agent
Yessio LLC
01.2023 - 07.2023
- Negotiated to collect balance in full
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Tracked room availability on a daily basis by monitoring check-ins and checkouts using property management system
- Maintained an organized inventory of supplies needed at the front desk such as key cards, stationary items, office forms
- Maintained knowledge of hotel amenities, services, and local attractions to provide accurate information to guests
- Processed payments for guest charges using cash register and credit card machine
- Greeted and checked in guests, ensuring all necessary paperwork was completed accurately and efficiently
- Collaborated with other departments within the hotel such as housekeeping staff and maintenance personnel when required
- Managed daily operations of the front desk including answering phones, responding to emails, and maintaining records.
Fraud Specialist
Alorica
06.2022 - 12.2022
- Provided exemplary level of customer service to clients and company personnel
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships.
Collections Specialist
Yessio LLC
11.2021 - 11.2022
- Negotiated to collect balance in full
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Processed payments and applied to customer balances
- Counseled debtors on payment options and arranged installment agreements
- Maintained high volume of calls and met demands of busy and productive group
- Used probing techniques to determine debtors' reasons for delinquency
- Researched accounts and completed due diligence to resolve collection problems
- Worked in call center environment handling manual and automatically dialed outbound calls
- Recorded all information regarding financial status of customers
- Processed payments and contracts on accounts
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure
- Used scripted conversation prompts to convey current account information and obtain payments.
CUSTOMER SERVICE REPRESENTATIVE
ROI
07.2020 - 11.2021
- Processed payments and applied to customer balances
- Counseled debtors on payment options and arranged installment agreements
- Maintained high volume of calls and met demands of busy and productive group
- Used probing techniques to determine debtors' reasons for delinquency
- Researched accounts and completed due diligence to resolve collection problems
- Worked in call center environment handling manual and automatically dialed outbound calls
- Recorded all information regarding financial status of customers
- Processed payments and contracts on accounts
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure
- Used scripted conversation prompts to convey current account information and obtain payments., Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Educated clients on account services and resolved client inquiries regarding statement information and account
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Provided primary customer support to internal and external customers
- Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Contacted customers to return routine and general calls promptly
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Team Member
Taco Bell
10.2019 - 06.2020
Cashier
TravelCenters Of America
02.2014 - 07.2017
- Communicated effectively with customers, supervisors, and team members
- Arrived on time for shifts and adhered to company dress code guidelines
- Performed opening and closing duties, including store cleaning and restocking
- Helped with promotional display setup in accordance with brand guidelines
- Notified supervisors of item shortages and organized materials in appropriate locations
- Corrected order and product mistakes by assisting customers.
- Assisted new employees during training sessions.
- Greeted customers and answered questions regarding products and promotions
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Used POS system to complete purchases for customers.
- Ensured compliance with all company policies related to cash handling procedures
- Greeted and informed customers of products, fostering positive store experiences
- Helped restock shelves when necessary to maintain an organized display area
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted customers with locating items throughout the store when needed
- Counted and balanced cash drawer at the beginning and end of each shift.
Education
East Bakersfield High School
Skills
- Making Reservations
- Room Assignments
- Hotel Reservations
- Critical Thinking
- Greeting Guests
- Active Listening
- Running Errands
- Cash Register Operations
- Check-Ins and Check-Outs
- Room Charges
- Professional Telephone Manner
- Reservation Processing
- Customer Service
Timeline
Hotel Receptionist
Brian Head Resort
11.2023 - 12.2023
Collections Agent
Yessio LLC
01.2023 - 07.2023
Fraud Specialist
Alorica
06.2022 - 12.2022
Collections Specialist
Yessio LLC
11.2021 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
ROI
07.2020 - 11.2021
Team Member
Taco Bell
10.2019 - 06.2020
Cashier
TravelCenters Of America
02.2014 - 07.2017
East Bakersfield High School
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