Jamie Blanco
Spring Valley,IL
Summary
Experienced Office Manager and administration professional with 25 years of experience in overseeing wide variety of essential functions in healthcare setting. Motivational leader and organizational problem-solver with advanced supervisory and customer service skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
27
27
years of professional experience
Work History
Office Manager
Life Balance Counseling and Wellness
LaSalle, IL
06.2022 - 08.2023
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Used judgment and initiative in handling confidential matters and requests..
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Reviewed completed work to verify consistency, quality and conformance.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
Medical Office Assistant
St Margaret's Hospital
Spring Valley, IL
07.2013 - 06.2022
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Greeted patients and visitors in a professional and friendly manner.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Maintained a clean work environment by adhering to infection control protocols.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
Human Resources Manager/Medical Records Manager
Aperion Care
Spring Valley, IL
11.2018 - 09.2019
- Recruited new employees and built relationships, driving visibility.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Held exit interviews and documented information discussed with employees.
- Ensured compliance with federal, state and local employment laws.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Handled employee discipline and termination to address policy infractions.
- Reported on workplace health and safety compliance to superiors.
- Performed quality assurance reviews on completed medical records prior to filing them away.
- Provided guidance on HIPAA regulations related to patient privacy and confidentiality of health information.
- Conducted regular audits of medical records to ensure accuracy and completeness.
- Reviewed requests from outside agencies for access to confidential patient information and determined whether they met legal requirements.
- Managed the release of protected health information in response to subpoenas or court orders.
- Maintained record of authorized information taken from charts.
- Collected, checked and filed resident charts and personnel records.
- Enforced state and federal legal requirements governing confidentiality and legal issues pertaining to health information.
- Administered staffing schedules for maximum utilization of material and human resources.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
Spring Valley, IL
12.2006 - 07.2013
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Adhered strictly to HIPAA regulations when dealing with confidential patient information.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Administrative Assistant for In Center Hemodialysis and Home Hemodialysis and Peritoneal Dialysis units
- Medical records management
EMT Intermediate Supervisor
10/33 Ambulance Service, Ltd.
Spring Valley, IL
12.1996 - 09.2008
- Operated an ambulance safely and efficiently in response to emergency calls.
- Performed basic/intermediate life support techniques such as cardiopulmonary resuscitation, bandaging wounds, splinting fractures, and administering oxygen therapy.
- Maintained accurate records of patient care services provided, including vital signs, medications administered, treatments performed and outcomes observed.
- Assessed patient's condition and administered prescribed medications or treatments according to established protocols.
- Assisted in the training of new EMTs on proper procedures for responding to emergencies.
- Assisted with daily operations of ambulance service by conducting vehicle inspections, restocking supplies, and maintaining equipment inventory levels.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Demonstrated dedication to providing quality care through continued training and education.
- Directed and supervised team of 10 employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Recruited, trained, mentored, coached and evaluated staff as necessary.
EMT- Intermediate Supervisor
Peru Volunteer Ambulance Service
Peru , IL
05.2001 - 08.2008
- Performed basic life support techniques such as cardiopulmonary resuscitation, bandaging wounds, splinting fractures, and administering oxygen therapy.
- Monitored vital signs such as pulse rate, blood pressure, temperature, respiration rate and level of consciousness.
- Provided emergency medical assistance to patients in need of urgent medical attention.
- Completed paperwork documenting patient assessment findings and treatment given accurately and promptly.
- Assisted in the training of new EMTs on proper procedures for responding to emergencies.
- Participated in continuing education classes and seminars related to the EMT Intermediate field of practice.
- Maintained accurate records of patient care services provided, including vital signs, medications administered, treatments performed and outcomes observed.
- Followed departmental policies and procedures when providing medical care services.
- Assisted with daily operations of ambulance service by conducting vehicle inspections, restocking supplies, and maintaining equipment inventory levels.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Directed and supervised team of 18-12employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Recruited, trained, mentored, coached,and evaluated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Education
Certificate - Emergency Medical Technician
Illinois Valley Community College
12.1996
Some College (No Degree) - Allied Health
Illinois Valley Community College
Oglesby, IL01-1996
High School Diploma -
Depue High School
Depue, IL05-1993
Bachelor of Arts - Health Information Management And Technology
University of Wisconsin - Stevens Point
Stevens Point, WISkills
- Office Management
- Administrative Support
- Billing
- Organizational Skills
- Credit and Collections
- Scheduling Coordination
- Human Resources
- Office Administration
- Payroll Processing
- Compliance Monitoring
- Attention to Detail
- Schedule Management
- Medical Records Management
- Employee Supervision
- Customer Service
- Staff Management
- Data Entry
- HIPAA Compliance
Timeline
Office Manager
Life Balance Counseling and Wellness
06.2022 - 08.2023
Human Resources Manager/Medical Records Manager
Aperion Care
11.2018 - 09.2019
Medical Office Assistant
St Margaret's Hospital
07.2013 - 06.2022
Certified Clinical Hemodialysis Technician
Fresenius Medical Care
12.2006 - 07.2013
EMT- Intermediate Supervisor
Peru Volunteer Ambulance Service
05.2001 - 08.2008
EMT Intermediate Supervisor
10/33 Ambulance Service, Ltd.
12.1996 - 09.2008
Certificate - Emergency Medical Technician
Illinois Valley Community College
Some College (No Degree) - Allied Health
Illinois Valley Community College
High School Diploma -
Depue High School
Bachelor of Arts - Health Information Management And Technology
University of Wisconsin - Stevens Point
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