Jamie Bocchino
Amesbury,Massachusetts
Summary
Motivated, collaborative, focused, driven, proactive administrative professional with over 12 years of experience. Exceptional organizational and customer service skills including vendor management/support and management of senior personnel in fast-paced working environments. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, felid technician management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Operations Manager
NextGen Aire, LLC
Amesbury, MA
10.2022 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Implemented successful business strategies to increase revenue and target new markets.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Created corrective actions based on adverse KPI trends.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Hired and onboarded team members to meet immediate and expected demand.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Conducted site pre-inspections and coordinated post-construction audits.
- Completed investigations into complaints, incidents and accidents at work sites.
- Created work crew schedules and delegated assignments.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Inspected sites before and after construction projects.
- Maintained schedule of class assignments to meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Manager
NextGenAire
Amesbury, Massachusetts
01.2021 - 10.2022
- Manage and responsible for all company accounting including banking, payroll, bill pay, check cutting, invoicing, and reconciliation of all accounts
- Assist, collaborate, and communicate daily with CEO to provide financial, assist with company procedures and assist in helping to run the company as efficiently as possible
- Reconcile and manage all QuickBooks for second location as well as provided oversight of accounting staff
- Handle insurance company claims, estimate and payments
- Assist, collaborate, and communicate closely with service and install manager to ensure all customer relations are to company standards
- Responsible for oversight and management of several employees including ensuring employee files are complete and accurate
- Manage company payroll utilizing Quickbooks Online system
- Plan, organize, and execute company functions and processes
- Review documents and proofread communication for grammar and spelling, accuracy, consistency of terms, and completeness
- Interface and communicate with internal and external customers; direct people to the appropriate contacts and/or resources
- Conduct all preliminary interviews
- Work with all manager to create company procedures
- Researches solutions and responds to email and phone inquiries.
Office Manager/ Appraiser
Precision Auto Works
Wakefield, Massachusetts
03.2016 - 01.2021
- Serve as primary point of contact for all office personnel including senior leadership/management and vendors (owner and insurance companies)
- Manage and responsible for all company accounting including banking, payroll, bill pay, check cutting, invoicing, and reconciliation of all accounts
- Reconcile and manage all QuickBooks for second location as well as provided oversight of accounting staff
- Handle insurance company claims, estimate and payments
- Assist, collaborate, and communicate closely customers through claim process and rental reservations while also providing thorough updates regarding process and timing while car is with the company
- Order parts, negotiate prices, reconcile parts with received inventory, and organize all components
- Responsible for oversight and management of several employees including ensuring employee files are complete and accurate
- Manage company payroll utilizing Paychex system
- Plan, organize, and execute company functions and processes
- Review documents and proofread communication for grammar and spelling, accuracy, consistency of terms, and completeness
- Interface and communicate with internal and external customers; direct people to the appropriate contacts and/or resources
- Researches solutions and responds to email and phone inquiries.
Office Manager
Automotive Specialties Inc.
Hyde Park, Massachusetts
05.2015 - 03.2016
- Inputted invoices through QuickBooks system as well as sending customer invoices
- Primary point of contact for insurance companies including management of claims, estimates and payments
- Managed and responsible for review of vendor statements and payments, check writing, payroll, company billing, check filing and organization, and providing account reports
- Provided exceptional customer service by answering phones, managing vendors, resolving insurance and rental challenges
- Directly managed, oversaw and mentored two other employees.
Administrative Assistant
T&T Electrical Contractors
Everett, Massachusetts
09.2014 - 03.2015
- Inputted invoices through Great Planes system and sent customer invoices
- Primary point of contact for project managers to organize jobs
- Reviewed and reconciled vendor statements and payments, check writing, payroll, company billing, check filing and organization, and provided account reports
- Printed plans, binders, and submittals
- Organized closeout CD’s for jobs.
Administrative Assistant
IRA Motor Group
Danvers, Massachusetts
06.2013 - 08.2014
- Cashiered using excel, ADP, and various online banking for deposits including management of claims, estimates, and payments
- Scheduling and updating customers
- Contacted insurance companies to obtain appraisals, check claims, and payment status
- Provided exceptional customer service by answering phones, managing vendors, resolving insurance and rental challenges.
Office Manager
Salem Collision Auto Body
Peabody, Massachusetts
03.2011 - 06.2013
- Inputted invoices through QuickBooks system and submitted/sent customer invoices
- Primary point of contact for insurance companies including management of claims and payments
- Reviewed and reconciled vendor statements and payments, check writing, payroll, company billing, check filing and organization, and providing account reports
- Provided exceptional customer service by answering phones, managing vendors, resolving insurance and rental challenges
- Managed payroll
- Scheduled appointments and ensured timely updates to customers on repair status.
Education
Bunker Hill Community College
Charlestown, MASkills
- Strong proficiency in Microsoft Excel, Word, Powerpoint, and Outlook
- Strong proficiency in QuickBooks, Great Planes, ADP, and Paychex office management systems
- Excellent communication and interpersonal skills
- Incidents Management
- Performance Monitoring
- Financial Management
- Process Improvement
- Health and Safety Compliance
- P&L Management
- Workflow Optimization
- Organizational Management
- Data Analysis
- Business Development
- Inventory Management
- Performance Reporting
- Financial and Cash Flow Analyses
- Business and Operations Management
- Onboarding and Orientation
- Troubleshooting and Problem Solving
- Client Relationships
- Budgeting and Forecasting
- Solutions Development
- Problem-Solving
- Schedule Management
- Expense Reports
Education Certifications
- 200YT Yoga Instructor
- Usui Holy Fire Reiki Level 2
- Bunker Hill Community College - Accounting - Deferred December 2017
Languages
Spanish - conversational
References
Available upon request
Languages
Spanish
Limited
Timeline
Operations Manager
NextGen Aire, LLC
10.2022 - Current
Office Manager
NextGenAire
01.2021 - 10.2022
Office Manager/ Appraiser
Precision Auto Works
03.2016 - 01.2021
Office Manager
Automotive Specialties Inc.
05.2015 - 03.2016
Administrative Assistant
T&T Electrical Contractors
09.2014 - 03.2015
Administrative Assistant
IRA Motor Group
06.2013 - 08.2014
Office Manager
Salem Collision Auto Body
03.2011 - 06.2013
Bunker Hill Community College
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