- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
- I participate in a variety of outdoor recreational activities
- Animal Welfare Advocacy
- Interior Design
- Fashion
- Personal Development and Self-Improvement
Jamie Boertmann
Davisburg,MI
Summary
Dynamic operational manager with a proven track record, enhancing operational efficiency and customer satisfaction. Skilled in team leadership and staff development, alongside expert decision-making abilities. Achieved significant improvements in client retention and operational systems, demonstrating a strong blend of hard and soft skills.
Overview
24
24
years of professional experience
Work History
General/Operational Manager
Dandy Acres Small Animal Hospital/The Dog Lodge
10.2013 - 10.2024
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution. Handled problematic customers with a agreeable result.
- Developed strong relationships with Clientele, resulting in return business and improved service levels.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for my department.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing new systems for productivity, wellness and safety.
- Established positive and effective communication among core staff and organization leadership.
- Managed inventory of facility, replenishing/obtaining supplies when needed.
- Led hiring, onboarding and training of new hires to fulfill business requirements. Developed a level system of training for new hires and seasoned employees to enhance their skills.
- Observed each employee's individual strengths and initiated goal's to improve areas of weakness. Uplifted employee's to leadership roles when applicable and offered support/structure/mentoring to struggling employees.
- Business commencement. Designed facility & opened The Dog Lodge from initial start. Grew the business though dedication, persistence, communication, wonderful care and hard work to a successfully operational facility.
- Developed all operational systems and protocols for facility. Updated if functional conflicts arose or systems were not streamlined to benefit productivity or growth.
- Oversaw all healthcare of animals in the facility using my vast veterinary and behavioral experience. Responded to health crisis in animals and guided owners in decision making to provide medical to their pets.
- Fostered a business culture of comfort, acceptance, growth, dedication, importance of value, honesty and exceeded expectations for all staff and clients.
- Maintained grounds and oversaw functioning of body systems of facility. Fixed, designed, built many structures within the business including organizational tools, branding, interior design and facility maintenance.
Manager
Club Pet
08.2001 - 10.2014
- Managed and motivated employees to be productive and engaged in work to maximize performance levels.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw health & wellness of all animals. Including medical, behavioral and training within environment.
- Transported animals in medical crisis to local vet partners while continual care ensued while pet owner was unavailable. Fostered relationships with local vet partners.
- Hiring & onboarding of all new employees.
- Assisted in grooming department including bathing, nail-trimming, coat maintenance, etc.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- High focus on brand recognition & value leading to client/business positive relationships.
Veterinary Assistant
Dandy Acres Small Animal Hospital
01.2001 - 01.2004
- Diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Education
Associate of Arts -
Schoolcraft College
Livonia, MISkills
- Operational management
- Customer service & client retention
- Team leadership & staff development
- Decision-making & problem solving
- Time management
- Employee relations and conflict resolution
- Health and safety compliance
Accomplishments
Started my own federal 501c3 non-profit animal rescue.
Interests
Timeline
General/Operational Manager
Dandy Acres Small Animal Hospital/The Dog Lodge
10.2013 - 10.2024
Manager
Club Pet
08.2001 - 10.2014
Veterinary Assistant
Dandy Acres Small Animal Hospital
01.2001 - 01.2004
Associate of Arts -
Schoolcraft College
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