Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Jamie Bogan

Lafayette,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

General Manager

Walt's Other Pub
12.2023 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Personal Delivery Driver

Spark
03.2022 - Current
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Notified customers of delays to decrease calls to support.
  • Loaded and unloaded vehicles at distribution center and delivery address.

Personal Shopper

Shipt
10.2020 - Current
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Asked store associates for help locating missing products.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Suggested comparable products to replace out-of-stock items.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

Reset Specialist

Retail Odyssey
08.2023 - 12.2023
  • Reset specific store departments or entire stores and fully set up new stores according to planograms.
  • Changed shelves, racks, and displays to meet new schematic designs.
  • Moved merchandise from back storage to front end to maximize productivity.
  • Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.

Assistant Director

Natalie's Second Chance Dog Shelter
08.2020 - 09.2021
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Assessed animals for injury and illness.
  • Administered medications to animals.
  • Socialized animals to prepare for adoption.
  • Screened individuals interested in adopting pets.
  • Taught animals sit, stay and other basic commands.

Restaurant General Manager

Walt's Other Pub
06.2013 - 08.2020
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Updated computer systems with new pricing and daily food specials.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Department Manager

Walmart
09.2007 - 10.2010
  • Handled shift overstock, restocking and inventory control.
  • Assigned work and monitored performance of project personnel.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Worked closely with sales associates to complete tasks.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Lafayette Jefferson High School
06.1994

Skills

  • Staffing and onboarding
  • Service excellence
  • Cargo Handling
  • Clean Driving Record
  • Effective time management
  • Problem-Solving
  • Valid Driver's License
  • Verbal and Written Communication
  • Customer Service Best Practices
  • Front of House Management
  • Back of House Management
  • Scheduling Staff

Education and Training

other

Timeline

General Manager

Walt's Other Pub
12.2023 - Current

Reset Specialist

Retail Odyssey
08.2023 - 12.2023

Personal Delivery Driver

Spark
03.2022 - Current

Personal Shopper

Shipt
10.2020 - Current

Assistant Director

Natalie's Second Chance Dog Shelter
08.2020 - 09.2021

Restaurant General Manager

Walt's Other Pub
06.2013 - 08.2020

Department Manager

Walmart
09.2007 - 10.2010

High School Diploma -

Lafayette Jefferson High School

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