Jamie Bolin
Las Vegas,NV
Summary
Customer service representative seeking an opportunity to use my customer service and skills to improve customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Markel
04.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Temporary Clerk Assistant
United States Post
10.2020 - 01.2021
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Front Desk Agent
Siena Community
05.2018 - 10.2020
- Knowing residents and memorizing their activities for the day
- Checking residents in and out of the property
- Ensure the guest is happy upon arrival and when they depart Very efficient with the task at hand and I ensure to deliver excellent customer service
- Excellent at problem solving and time management
Lead Lifeguard
Lifeguard | Wyndham World Mark
03.2015 - 04.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Coach Advocate | Coach Flagship
Store
05.2012 - 07.2013
- Greet clients as they walk in the store
- Held accountable for sales goals making sure store/associates achieved monthly goal
- Studied product knowledge for clients that had any questions with Coach products
- Voted #1 for best clientele for the month of January
- Skills & Abilities
- Manage time constraints and unpredictable schedules with adaptable methodology that can re-prioritize and delegate tasks to achieve maximum efficiency
- Develop and utilize a large personal knowledge base, creating a broad understanding of a wide range of issues and the ability to develop flexible solutions
- Create working relationships with co-workers and clients with varying personality types and coming from different backgrounds, maintaining a professional and egalitarian attitude always
- Adapted to new industry standards to guarantee that our business was compliant with all guidelines
- Revised my sales strategy to align with new customer trends
- Adaptable and flexible to any environment.
Education
BA - Criminal Justice Degree
Nevada State College
Henderson, NV05.2020
High School Diploma -
Southwest Career And Technical Academy
Las Vegas, NV06.2012
Skills
- Process Optimization
- Store Maintenance
- Warehousing Functions
- Critical Thinking
- Microsoft Word
- Multi-Line Telephone Operation
- Microsoft Excel
- Call Center Operations
- Customer Service
- Prioritization
Timeline
Customer Service Representative
Markel
04.2021 - 12.2022
Temporary Clerk Assistant
United States Post
10.2020 - 01.2021
Front Desk Agent
Siena Community
05.2018 - 10.2020
Lead Lifeguard
Lifeguard | Wyndham World Mark
03.2015 - 04.2018
Coach Advocate | Coach Flagship
Store
05.2012 - 07.2013
BA - Criminal Justice Degree
Nevada State College
High School Diploma -
Southwest Career And Technical Academy