Jamie Bolt-Tomei
Tucson,AZ
Summary
Proactive Hotel Front Desk Agent with extensive experience handling check-ins and checkouts, improving front desk efficiency, and maintaining organized records. Skillfully trained new staff, resolved guest issues promptly, and managed night audits to ensure balanced accounts. Bringing strong customer service, reservation management, and administrative support skills. Willing to learn and grow in new situations.
Overview
26
26
years of professional experience
Work History
Hotel Front Desk Agent
Sheraton Hotel & Suites
2018.08 - 2022.06
- Managed check-ins and checkouts.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Trained new staff members in customer service techniques and hotel operations.
- Handled guest complaints and resolved issues promptly.
- Kept accounts in balance and ran daily reports to verify totals.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
Front Desk Agent
La Quinta Inn
2009.05 - 2011.10
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Night Auditor/Front Desk Agent
Clarion Hotel Tucson Airport
2005.01 - 2007.04
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for connecting restaurant and bar.
Front Desk Receptionist/Sales Associate
Days Inn Hotel
1996.06 - 1998.08
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Greeted visitors warmly, creating positive first impression of organization.
Education
Clinical Child Psychology/ Sociology
Pima Community College
Tucson, AZHigh School Diploma -
Pueblo High School
Tucson, AZSkills
- Guest Relations
- Initiative-taking
- Reservation Management
- Teamwork orientation
- Multitasking
- Self Motivation
Timeline
Hotel Front Desk Agent
Sheraton Hotel & Suites
2018.08 - 2022.06
Front Desk Agent
La Quinta Inn
2009.05 - 2011.10
Night Auditor/Front Desk Agent
Clarion Hotel Tucson Airport
2005.01 - 2007.04
Front Desk Receptionist/Sales Associate
Days Inn Hotel
1996.06 - 1998.08
Clinical Child Psychology/ Sociology
Pima Community College
High School Diploma -
Pueblo High School
Similar Profiles
Jonelle FerdinandJonelle Ferdinand
Night Auditor at Sheraton Suites HotelNight Auditor at Sheraton Suites Hotel
Alex ChapanovAlex Chapanov
Front Desk Associate at Sheraton Suites HotelFront Desk Associate at Sheraton Suites Hotel
Rebekah GeorgeRebekah George
Night Auditor at Sheraton Suites HotelNight Auditor at Sheraton Suites Hotel