Jamie Boney
Statesboro,GA
Summary
Diligent service advisor with solid background in service writing and strong grasp of customer service protocols. Proven ability to enhance service department efficiency and customer satisfaction through effective communication and organizational skills. Demonstrated problem-solving abilities and attention to detail in coordinating repairs and managing service records.
Overview
10
10
years of professional experience
Work History
Service Writer/Advisor
Franklin GM
11.2024 - 02.2025
- Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction
- Developed strong relationships with customers through active listening, empathy, and personalized assistance
- Identified opportunities for upselling or cross-selling products based on customer needs and preferences
- Effectively handled escalated customer complaints by actively listening, empathizing with their concerns, proposing solutions, and following up until resolution was achieved
- Maintained a calm and professional demeanor when dealing with difficult or irate customers, effectively de-escalating tense situations
- Orchestrated efficient service schedules to meet need of numerous+ customers per day in fast-paced [Type] environment.
Service Advisor
Jimmy Britt CDJR
02.2025 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor/Writer
Joe Maus Automotive Group (Formally Jimmy Britt CDJR)
08.2015 - 10.2024
- Demonstrated strong time management skills by efficiently prioritizing tasks and meeting established deadlines for issue resolution
- Utilized active listening skills to fully understand customers' needs, concerns, and expectations before providing appropriate solutions or recommendations
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction and loyalty
- Participated in ongoing training sessions to stay updated on product knowledge, industry trends, and customer service best practices
- Maintained a calm and professional demeanor when dealing with difficult or irate customers, effectively de-escalating tense situations
Education
General educational development -
Dublin, GASkills
- Meeting schedule management
- Sales transactions
- Order fulfillment
- Customer service
Timeline
Service Advisor
Jimmy Britt CDJR
02.2025 - Current
Service Writer/Advisor
Franklin GM
11.2024 - 02.2025
Service Advisor/Writer
Joe Maus Automotive Group (Formally Jimmy Britt CDJR)
08.2015 - 10.2024
General educational development -
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