Jamie Boswell
Yulee,United States
Summary
Professional hospitality leader with proven track record in overseeing operations and enhancing guest experiences. Strong focus on team collaboration, flexible in adapting to changing needs, and consistently delivering results. Skilled in training staff and ensuring compliance with health and safety standards. Known for reliability, effective communication, and fostering positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FOH Cafe Basita/Bakery/Server Supervisor
Amelia Donuts LLC
08.2022 - 01.2025
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication with BOH managers, for successful collaboration on daily operations.
- Implemented new training guides for Barista staff, resulting in improved performance and reduced turnover rates.
- Ensured compliance with local health regulations by maintaining high standards of cleanliness throughout the front-of-house area.
- Collaborated with the kitchen team to address any concerns or issues promptly, enhancing overall restaurant quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Implemented staff training initiatives that improved service quality and increased team morale.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Monitored food preparation, production, and plating for quality control.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Created new drink recipes, outlined steps, and training staff on correct preparation.
Barista
European Delights/Honey Feet
04.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Barista
Amelia Island Coffee
10.2017 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Adapted quickly to high-volume periods by efficiently managing tasks.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
Office Assistant
Courson & Stam
08.2007 - 09.2007
- Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures
- Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing
Office Assistant
J & L Austin Construction Inc.
01.2007 - 05.2007
- Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures
- Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing
Sales Associate/ Cashier
Five Points Package
07.2005 - 11.2006
- As an all services sales representative I Made sure the store stayed stocked and looked nice, all of our customers were helped and satisfied, answered the phone, and if anyone had a question I would answer it to the best of my knowledge
Office Clerical
Team Health
10.2004 - 01.2005
- Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures
- Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach, FL05.2004
Skills
- Team management
- Cleaning and sanitation
- Verbal and written communication
- Organization
- Complaint handling
- Hardware troubleshooting
- Customer service management
- Cash handling
- Operational efficiency
- Food safety understanding
- Opening and closing procedures
- Work area inspection
- Inventory control
Certification
- ServSafe Food Handler Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balancePaid time offHealthcare benefitsQuote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
FOH Cafe Basita/Bakery/Server Supervisor
Amelia Donuts LLC
08.2022 - 01.2025
Barista
European Delights/Honey Feet
04.2022 - 08.2022
Barista
Amelia Island Coffee
10.2017 - 03.2022
Office Assistant
Courson & Stam
08.2007 - 09.2007
Office Assistant
J & L Austin Construction Inc.
01.2007 - 05.2007
Sales Associate/ Cashier
Five Points Package
07.2005 - 11.2006
Office Clerical
Team Health
10.2004 - 01.2005
- ServSafe Food Handler Certification
High School Diploma -
Fernandina Beach High School
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