Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Bottolfson

Kettle Falls,WA

Summary

Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.

Overview

5
5
years of professional experience

Work History

Professional Cleaner

Maid Inn Paradise
Lahaina, Hawaii
03.2021 - 08.2022
  • Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Followed established health guidelines while handling hazardous materials like bleach or ammonia-based cleaners.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Maintained a clean work environment at all times by sweeping, dusting, mopping the work area regularly.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Sanitized high-touch surfaces such as door handles and light switches.
  • Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
  • Notified managers of repair needs or additions to building operating systems.
  • Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
  • Followed company uniform, performance and security policies with every job.
  • Responded promptly to customer inquiries regarding services provided.
  • Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.

Medical Receptionist

DOC Urgent Care
Lahaina, Hawaii
11.2019 - 05.2021
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Straightened up waiting room to maintain neat and organized space.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Informed patients of financial responsibilities prior to rendering services.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Processed patient payments and scanned identification and insurance cards.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Checked patients in and out for appointments and collected co-payments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Performed data entry tasks related to billing and collections procedures.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Scheduled and confirmed patient appointments and consultations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Verified insurance coverage for appointments and collected co-payments as required.

Certified Nursing Aide

Aspen Acres Assisted Living
Hayward, WI
05.2017 - 09.2019
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Answered patient call lights promptly and responded to patient requests quickly.
  • Communicated effectively with other healthcare team members regarding patient needs.
  • Utilized appropriate body mechanics when lifting or moving residents requiring assistance.
  • Answered questions from family members about their loved one's care plan.
  • Reported any changes in the patient's condition to a registered nurse.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Provided basic nursing care to patients, such as bathing, grooming and feeding.
  • Provided emotional support to patients by listening attentively during conversations.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Maintained cleanliness of resident rooms by making beds, cleaning bathrooms and changing linen regularly.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted with transferring residents in and out of beds, wheelchairs or stretchers.

Education

High School Diploma -

Drummond High School
Drummond
05-2008

Some College (No Degree) - Certified Nurses Assistant

Wisconsin Indianhead Technical College
Superior

Skills

  • Deep cleaning expertise
  • Reliability and punctuality
  • Self-motivation and initiative
  • Professional appearance
  • Multitasking proficiency
  • Strong work ethic
  • Sanitization techniques

Timeline

Professional Cleaner

Maid Inn Paradise
03.2021 - 08.2022

Medical Receptionist

DOC Urgent Care
11.2019 - 05.2021

Certified Nursing Aide

Aspen Acres Assisted Living
05.2017 - 09.2019

High School Diploma -

Drummond High School

Some College (No Degree) - Certified Nurses Assistant

Wisconsin Indianhead Technical College

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Jamie Bottolfson