Jamie Bowden
Oconto Falls,WI
Summary
Knowledgeable personal caregiver with background in providing compassionate and personalized care to clients. Skilled in assisting with daily activities and creating a supportive environment. Demonstrated reliability and patience while effectively communicating and adapting to individual needs. Utilizes strong communication and empathy to address individual needs and enhance well-being.
Overview
19
19
years of professional experience
Work History
Retail Associate
Breadsmith
10.2022 - Current
- Operated cash registers and processed payments accurately.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Baked cookies, scones and dessert breads as needed.
- Light cleaning
Personal Caregiver
Homes For Independent Living
04.2009 - 04.2022
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, bathing, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Documented detailed daily reports on each client.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided emotional support for clients during difficult times, fostering trust and strong rapport.
Customer Service Specialist
Shopko Stores Operating Co. LLC
04.2006 - 12.2016
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training.
- Monitored and handled cash drawers in multiple checkout stations and maintained adequate cash supply.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
GED -
NWTC
Oconto Falls, WI07-2024
Skills
- Reliability
- Positive and engaging demeanor
- Verbal and written communication
- Approachability
- Medication Administration
- Bathing and dressing assistance
- Compassionate Care
- Emotional Support
- Behavior redirection
- Client documentation
- First aid and safety
- Incontinence care
- Compassionate client care
Timeline
Retail Associate
Breadsmith
10.2022 - Current
Personal Caregiver
Homes For Independent Living
04.2009 - 04.2022
Customer Service Specialist
Shopko Stores Operating Co. LLC
04.2006 - 12.2016
GED -
NWTC
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