Jamie Bowman
Tulsa,OK
Summary
Experienced peer mentor and leader for the physicians revenue cycle vendor management department. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
CSR 2 - Lead
Hillcrest Central Billing Office
Tulsa , OK
2019.11 - Current
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries for other CSRs, immediately worked management, director, and any executive tasks, managed any liaison or third party vendor concerns or correspondence
- Coached employees through day-to-day work and complex problems.
- Increased efficiency and team productivity by promoting operational best practices.
- Peer Mentor Program - Trainer
- Worked directly with leadership to create processes
- Managed and worked as liaison for all third party vendors
- Assisted with other jobs functions such as, refunds, credits, payment posting and accounts receivable to provide better customer service experience for escalated account concerns
CSR 1
Hillcrest Central Billing Office
Tulsa , OK
2018.02 - 2019.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Executed billing tasks and recorded information in company databases.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Customer Service
Convergys’s
2017.10 - 2017.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Work from Home, remote
Technical Customer Service Representative
DIRECTV/AT&T
Tulsa , OK
2013.04 - 2017.10
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Owner/Operator
Cooper Oaks Snack Shop
Tulsa , OK
2009.06 - 2013.02
- Monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Developed and maintained exceptional customer service standards to optimize profits by controlling food, beverage, and labor costs on a daily basis
- Oversaw end-to-end business processes to maintain proficiency and profitability.
Skills
- Microsoft Office/Teams
- Outlook
- EPIC
- Accounts Receivable, Payment Posting, Refunds/Credits
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Account Management
- Analytical and Critical Thinking
- Time Management
Timeline
CSR 2 - Lead
Hillcrest Central Billing Office
2019.11 - Current
CSR 1
Hillcrest Central Billing Office
2018.02 - 2019.11
Customer Service
Convergys’s
2017.10 - 2017.12
Technical Customer Service Representative
DIRECTV/AT&T
2013.04 - 2017.10
Owner/Operator
Cooper Oaks Snack Shop
2009.06 - 2013.02