Jamie Bowman

Work History

SkyView Country Club

Hernando, FL

02.2021 - 08.2022

Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Used slow periods to restock supplies, ice, trays and delivery bags.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Shuckin Shack Seafood Franchise

Ocala, FL

02.2019 - 02.2021

Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Cultivated warm relationships with regular customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
Managed scheduling for 12 servers, maintaining adequate staffing levels while accounting for personal employee needs

Waffle House

Inverness, FL

03.2018 - 02.2019

Worked with POS system to place orders, manage bills and handle complimentary items.
Used slow periods to restock supplies, ice, trays and delivery bags.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Bussed and reset tables to keep dining room and work areas clean.

Sauced Hogs

Hernando, FL

04.2014 - 02.2018

Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Applied customer feedback to develop process improvements and support long-term business needs.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Evaluated employees' strengths and assigned tasks based upon experience and training.