Jamie Boyd
Charlotte,NC
Summary
Asset Protection Specialist prevents theft and fraud and encourages safety program compliance to reduce store loss. Reviews CCTV and exception reports, monitors security and audits surveillance to identify and investigate incidents. Performs duties safely and with demonstrated integrity by focusing on business objectives while supporting key asset protection and operational responsibilities. Adept at preventing employee and visitor criminal activity with observational and investigation abilities. Knowledgeable about how to deal with physical altercations in a safe way. Dependable Asset Protection Specialist with 20 years of experience. Extensively knowledgeable about Military and Civilian asset protection and modern law enforcement processes. Dedicated to creating accountable community workspace to decrease shrink, increase profits and comprehensively streamline asset protection systems.
Overview
9
9
years of professional experience
Work History
Sr. Alarm Monitoring Operator
Securitas Electronic Security
Charlotte , North Carolina
2020.01 - 2020.05
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Built cross-functional relationships with business partners to reduce losses.
- Patrolled store departments to check for suspicious activities.
- Checked CCTV for evidence of shoplifting.
- Wrote reports outlining activities and results.
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Kept patrons and employees safe and from criminal activity.
- Wrote reports for internal and external crime, burglary or theft.
Protection Specialist 3
Iverify Inc.
Charlotte , NC
2015.04 - 2020.01
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Built cross-functional relationships with business partners to reduce losses.
- Patrolled store departments to check for suspicious activities.
- Checked CCTV for evidence of shoplifting.
- Wrote reports outlining activities and results.
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Kept patrons and employees safe and from criminal activity.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary or theft.
Mortgage Customer Service Representative
Wells Fargo
Charlotte , North Carolina
2011.04 - 2015.04
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- I was required to field calls and assist customers with their various needs regarding mortgages including taxes and insurance, as well as life changing events due to disability or unemployment, etc. The position also required a professional demeanor and excellent communication skills to provide our customers with a solid business relationship.
Education
Associate of Science - Business Management
Alaska Junior College
Anchorage, Alaska Associate of Science - Accounting And Business Management
Clatsop Community College
Astoria, ORBachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, COBachelor of Science - Business Administration And Management
Excelsior College
Albany, NYSkills
- Report writing skills
- CCTV Monitoring
- Project organization
- Process improvement
- Problem resolution
- Department patrols
- Loss prevention experience
- Relationship development
- MS Office
- Operational improvement
Timeline
Sr. Alarm Monitoring Operator
Securitas Electronic Security
2020.01 - 2020.05
Protection Specialist 3
Iverify Inc.
2015.04 - 2020.01
Mortgage Customer Service Representative
Wells Fargo
2011.04 - 2015.04
Associate of Science - Business Management
Alaska Junior College
Associate of Science - Accounting And Business Management
Clatsop Community College
Bachelor of Science - Business Administration And Management
Colorado Technical University
Bachelor of Science - Business Administration And Management
Excelsior College
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