Jamie Brauer
Arab
Summary
Dedicated professional with an extensive history in providing customer satisfation, community relations, & company growth. Able to multi-task & adapt to difficult or unique situations as needed, while meeting company expectations. Proficient in multiple computer softwares & programs, with years of experience writing detailed accurate reports in a timely manner.
Overview
13
13
years of professional experience
Work History
Police Officer
Guntersville Police Department
12.2014 - Current
- Maintained high levels of situational awareness during emergencies, allowing for quick adjustments & accurate updates in life or death situations.
- Providing professional safety to the community while enforcing laws & ordinances.
- Completing accurate routine reports & documentation of calls for service via multiple computer programs.
- Routine patrol of assigned areas involving community relations & customer service.
- Conducting interviews & investigations during calls for service.
Emergency Dispatcher
Marshall County 911
08.2016 - 02.2021
- Advanced computer skills & multi-tasking requiring information to be accurately documented as it was being recieved while under high stress situations.
- Managed multiple communication channels simultaneously, including telephones, radio frequencies, & computer-aided dispatch systems for effective coordination to emergency units.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Assistant Manager
Jack's
06.2012 - 11.2014
- Supervised day-to-day operations to meet performance, quality & service expectations.
- Improved customer satisfaction by addressing & resolving complaints promptly.
- Collaborated with staff to develop strategic plans for business growth & improvement.
Education
Associate Of Applied Science - Criminal Justice
Wallace State Community College
Hanceville, AL05.2013
Associate Of Applied Science - Criminal Justice
Wallace State Community College
Hanceville, AL05.2013
Diploma -
Fairview High School
Cullman, AL2010
Skills
- Multi-tasking
- Communication
- Critical thinking/Problem solving
- Customer service
- Attention to detail & accuracy
- Goal oriented, embraces teamwork
- Driven professional
Timeline
Emergency Dispatcher
Marshall County 911
08.2016 - 02.2021
Police Officer
Guntersville Police Department
12.2014 - Current
Assistant Manager
Jack's
06.2012 - 11.2014
Associate Of Applied Science - Criminal Justice
Wallace State Community College
Associate Of Applied Science - Criminal Justice
Wallace State Community College
Diploma -
Fairview High School
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