Jamie Brink
Flint,MI
Summary
Dynamic and results-driven professional with extensive experience at Homestead Home Health Care, excelling in customer service and team leadership. Proven track record in enhancing patient satisfaction through effective problem-solving and staff training. Adept at fostering positive relationships and ensuring compliance with health regulations, while maintaining a safe and organized environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Homestead Home Health Care
11.2021 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Elderly Caregiver
Flagstone
09.2021 - 11.2021
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted disabled clients to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Facilitated social interactions among senior residents through group activities, events, and outings.
- Maintained clean and safe living environments, significantly reducing risk of falls and infections.
- Resolved issues and conflicts among residents, fostering harmonious living environment.
- Assisted with personal care tasks, preserving residents' dignity and promoting independence.
- Administered medications to ensure timely healthcare for each resident.
In Home Caregiver
A&E Home Care
04.2018 - 10.2021
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Direct Care Worker
Flatrock Manor
02.2018 - 04.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
Education
Northern High School
Flint, MISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Recruiting and interviewing
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Adaptability and flexibility
- Customer service and satisfaction
- Policy administration
- Reporting and documenting
- Orientating and training
- Multitasking Abilities
Timeline
Assistant Manager
Homestead Home Health Care
11.2021 - 02.2025
Elderly Caregiver
Flagstone
09.2021 - 11.2021
In Home Caregiver
A&E Home Care
04.2018 - 10.2021
Direct Care Worker
Flatrock Manor
02.2018 - 04.2018
Northern High School
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