Jamie Brockwell
Orlando,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Chroma Modern Bar & Kitchen
Orlando, FL
05.2021 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Swiftly and successfully resolved conflict, resulting in 100% customer satisfaction.
- Certified trainer for new employees.
- Oversee meal presentation and ensure adherence to client requests.
- Set up banquet areas according to event specifications, including tables, chairs, linens, and centerpieces.
- Communicate effectively with other departments within the organization for efficient coordination of activities.
Server/Bartender
Gators Dockside
Saint Cloud, FL
08.2018 - 05.2021
- Maintained inventory of liquor, beer, wine, and other beverage items
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Server/Shift Leader Manager
Shipwrecked in the Islands
Kissimmee , FL
09.2017 - 07.2018
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Monitored inventory levels and ordered supplies as needed.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL08-2025
Skills
- Safe Food Handling
- Beverage Preparation
- Supply Restocking
- High-volume dining
- Guest Engagement
- Wine Pairings
- Dining customer service
- Point of Sale (POS) system operations
- Sales Techniques
- Strong Work Ethic
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Server
Chroma Modern Bar & Kitchen
05.2021 - Current
Server/Bartender
Gators Dockside
08.2018 - 05.2021
Server/Shift Leader Manager
Shipwrecked in the Islands
09.2017 - 07.2018
Associate of Arts - General Studies
Valencia College
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