Jamie Brown
The Bronx,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Hardworking and passionate job seeker with strong skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
United Parcel Service, UPS
11.2022 - Current
- Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations
- Deliver exceptional customer service through customer engagement.
- Identify customer needs and offer additional services which could benefit them receive, sort and place mail in mailboxes accurately.
- Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software and generating labels.
- Process and document damaged shipments, late and packages claims.
- Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
Front Desk Agent
Hampton Inn Suites
06.2015 - 02.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered multi-line phone system and greeted callers enthusiastically.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
Cashier
Auntie Anne's Pretzels
Yonkers , NY
07.2013 - 08.2014
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Operated cash register for cash, check and credit card transactions.
Education
High School Diploma -
St. Barnabas School
Bronx06.2012
Skills
- Product and Service Sales
- Cash Register Operation
- Excellent People Skills
- Guest Relations
- Multitasking Strengths
- Stocking and Replenishing
- Customer Service
- Shipment Processing
- Answering Customer Questions
- Teamwork and Collaboration
- Listening Skills
Timeline
Sales Associate
United Parcel Service, UPS
11.2022 - Current
Front Desk Agent
Hampton Inn Suites
06.2015 - 02.2017
Cashier
Auntie Anne's Pretzels
07.2013 - 08.2014
High School Diploma -
St. Barnabas School