JAMIE BROWN
Saint Louis,MO
Summary
Medical Office Assistant with 6 years of experience, dedicated to keeping office administration running smoothly. experience with electronic healthcare software as well as scheduling and appointment setting. Core qualifications: electronic record keeping, clerical duties, phone and email corresponding.
Overview
12
12
years of professional experience
Work History
Cmt/ Shiftkey
Nursing Agency
02.2020 - Current
- Organize and administer assigned medication under supervision of nurse nurse
- Travel to different facilities offering quality medical care
- Working under the codes and procedures up under the state regulations
Section 8 Specialist
Saint Louis Housing Authority
01.2023 - 11.2024
- Strengthened relationships with local community organizations, enhancing referral networks for potential applicants.
- Optimized resource allocation by accurately calculating rent adjustments based on family income changes.
- Assisted in the development of policies and procedures for Section 8 program administration, improving overall efficiency.
- Maintained up-to-date knowledge of HUD regulations, ensuring accurate information dissemination to both tenants and landlords.
Customer Service Representative/ Remote
Eversana Pharmaceuticals
09.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA/ CMT/Lead Staffing Coordinator
Riverview Nursing Facility
03.2015 - 07.2020
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care
- Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support
- Monitored vital signs during medication administration to quickly identify any complications
- Worked to improve patient outlook and daily living through compassionate care
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
- Maintained strong knowledge of medications and medical terminology through continued education and seminars.
Kitchen Manager
Alexian Brothers Sherbrooke
06.2013 - 01.2015
- Trained employees on correct cooking techniques, safety standards and performance strategies
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality
- Kept the kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
- Coordinated preparation of customer meals and monitored food handling for safety purposes
- Kept the facility and equipment in good working condition through regular preventive maintenance and repair schedules
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Trained workers in every position, including food preparation, money handling and cleaning roles.
Education
Associate of Applied Science - Health Administration
Saint Louis College of Health Careers
Saint Louis, Mo12-2020
Skills
- Staff supervision
- Health information systems
- Records maintenance
- Facility oversight
- Personnel management
- Healthcare delivery
- Schedule management
- Submitting insurance claims
- Census goals
- Hospital coordination
- Policies and procedures
- Quality assurance controls
- Patient relations
- POS systems operation
- Audit coordination
- Financial controls implementation
- Process and procedure development
- Task delegation and prioritization
- Excellent customer service
Timeline
Customer Service Representative/ Remote
Eversana Pharmaceuticals
09.2023 - 09.2024
Section 8 Specialist
Saint Louis Housing Authority
01.2023 - 11.2024
Cmt/ Shiftkey
Nursing Agency
02.2020 - Current
CNA/ CMT/Lead Staffing Coordinator
Riverview Nursing Facility
03.2015 - 07.2020
Kitchen Manager
Alexian Brothers Sherbrooke
06.2013 - 01.2015
Associate of Applied Science - Health Administration
Saint Louis College of Health Careers