Monique Sapp
Aberdeen,MD
Summary
Dynamic leader with a proven track record at Levin Eye Care, adept in driving operational efficiency and process optimization. Skilled in data interpretation and project management, I excel in regulatory compliance and mentoring teams towards exceeding goals. My strategic approach has significantly enhanced organizational performance, demonstrating exceptional analytical and leadership abilities.
Overview
21
21
years of professional experience
Work History
Operations Executive
Bemo Solutions
Aberdeen, MD
06.2023 - Current
- Maintained accurate records of operational data and documents for audit purposes.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified cost savings opportunities through process optimization initiatives.
- Monitored progress by establishing plans, budgets and measuring results.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
COO
Levin Eye Care
Towson, MD
08.2019 - 06.2023
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Evaluated performance by analyzing and interpreting data and metrics.
- Drove performance measures for the operation, including a focus on continuous improvement.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Ensured all operations complied with legal and regulatory requirements.
- Reviewed, analyzed and interpreted financial statements.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Training Manager
Eye Consultants of Atlanta
Atlanta, GA
11.2014 - 05.2019
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Produced reports and maintained training documents to support training activities.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Offered specific training programs to help workers generalized and job-specific abilities.
- Organized and coordinated training sessions for new employees.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
Patient Services Supervisor
Marietta Eye Clinic
Marietta, GA
06.2004 - 10.2014
- Performed regular audits of patient records to identify trends or areas needing improvement in care delivery processes.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Provided training and guidance to staff on customer service standards and practices.
- Monitored patient satisfaction surveys, identified areas for improvement, and developed plans for implementation.
- Developed strategies to improve overall customer satisfaction levels.
- Supervised daily operations within the Patient Services Department ensuring adherence to organizational standards.
Education
BBA - Health Care Administration
Clark Atlanta University
Atlanta, GA05-2004
Skills
- Operational efficiency
- Cost analysis
- Data interpretation
- Process optimization
- Regulatory compliance
- Project management
Timeline
Operations Executive
Bemo Solutions
06.2023 - Current
COO
Levin Eye Care
08.2019 - 06.2023
Training Manager
Eye Consultants of Atlanta
11.2014 - 05.2019
Patient Services Supervisor
Marietta Eye Clinic
06.2004 - 10.2014
BBA - Health Care Administration
Clark Atlanta University
Similar Profiles
Bryant BrownBryant Brown
Founder & Producer at BeMoFounder & Producer at BeMo
Caitlin BeckaCaitlin Becka
Sales Specialist at BEMO ACADEMIC CONSULTINGSales Specialist at BEMO ACADEMIC CONSULTING
Sarah AbazidSarah Abazid
Unit Manager / Compliance Department -Central Bank Control at Banque Bemo Saudi FransiUnit Manager / Compliance Department -Central Bank Control at Banque Bemo Saudi Fransi
Ruby TrujilloRuby Trujillo
Outbound Operations Supervisor at WayfairOutbound Operations Supervisor at Wayfair
Lance CassellLance Cassell
Asset Protection Investigator at WalmartAsset Protection Investigator at Walmart