Jamie Bryant
Dyke,VA
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by developing goal plans and employee rapport. Detail-oriented team player with strong organizational skills.
Overview
18
18
years of professional experience
Work History
Operations Services Supervisor
First Citizens Bank
06.2021 - Current
- Apply strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Handle customer complaints, resolve issues, and adjust policies to meet changing needs.
- Establish and enforce daily customer service
- Maintain clean and well-organized working areas
- Monitor workflow to improve employee time management and increase productivity.
- Develop effective sales and improvement plans with specific goals and outcomes.
- Conduct regular reviews of operations identifying areas of accuracy as well as areas for improvement.
- Weekly/monthly huddles to address weekly/monthly tasks and product knowledge
- Process customer transactions promptly, minimizing wait times.
- Answer telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Serve as a primary point of contact for customers, providing assistance with account maintenance and transactions.
- Cross-selling credit cards, loans and other bank products.
- Accurate daily balance history with-in cash drawer
- Preform weekly teller spot checks along with monthly teller audits.
- Maintain Operations quarterly audits
Floral Department Manager
Harris Teeter
08.2005 - 06.2021
- Trained employees on customer order taking and basic floral arranging.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Inventoried plants and flower care supplies along with ordering low stock.
- Decreased shrink through close monitoring of department.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Cross trained in several departments to help the company run efficiently.
- Ran transactions as a customer service clerk and cashier.
- Balanced cashier drawers
- Greeted customers entering store and responded promptly to customer needs.
- Provided top level customer service to ensure the customers experience was exceptional
Education
GED -
Western Albemarle High School
Crozet, VA06.1999
Skills
- Operations Management
- Customer Service
- Quality Assurance
- Scheduling
- Staff Management
- Inventory Control
- Training and Mentoring
- Inventory Oversight
- Policy Implementation
- Schedule Preparation
- Verbal and Written Communication
- Team Leadership
- Cash Handling
- Research
- Telephone Etiquette
- Data Entry
- Coaching and Mentoring
Timeline
Operations Services Supervisor
First Citizens Bank
06.2021 - Current
Floral Department Manager
Harris Teeter
08.2005 - 06.2021
GED -
Western Albemarle High School
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