Jamie Bucknell
Office Administrative
La Porte City,IA
Summary
Experienced and motivated business professional bringing 5 years of entrepreneurial retail experience and over 14 years Office Manager/Payroll Administrator experience. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Dedicated to keeping payroll operations compliant with regulations. Proficient in processing garnishments, calculating leave and applying deductions. Excellent problem-solving, report writing and recordkeeping abilities.
Overview
17
17
years of professional experience
Work History
Government Collections Specialist
The CBE Group
09.2024 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Warehouse Worker
Target Corporation
07.2022 - 11.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50+ pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Bartender
Maple Lanes Bowling, Inc.
12.2021 - 11.2022
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Stored supplies according to bar policies and health code requirements.
- Prepared classic, modern and unique cocktails for each customer.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender
Behar Bar
07.2021 - 12.2021
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Stored supplies according to bar policies and health code requirements.
- Prepared classic, modern and unique cocktails for each customer.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Wait Staff Member
The Screaming Eagle American Bar And Grill
05.2021 - 09.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Bartender
Sac's Neighborhood Bar And Grill
09.2020 - 04.2021
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Stored supplies according to bar policies and health code requirements.
- Prepared classic, modern and unique cocktails for each customer.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Office Manager
Steve Hendershot, Inc.
02.2012 - 08.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Retail Store Owner
The Olde Kountry Kottage, LLC
03.2008 - 03.2013
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
No Degree - General Studies
Hawkeye Community College
Waterloo, IA05-2024
High School Diploma -
Union High School
La Porte City, IA05.2000
Skills
- Effective time management skills for prioritizing and meeting deadlines
- Ability to work independently as well as in a team setting
- Attention to detail with commitment to high quality and accuracy
- Great communication skills
- Microsoft Word, Excel, Quickbooks, POS Systems (Square, Aloha and Toast)
- Office Management
- Payroll Administration
- Bookkeeping/Billing
- Data Entry
- Human Resources
- Excellent multi-tasking ability
References
- Teresa Hager 319-269-5696 hagerins@lpctel.net
- Julie Borton 319-269-7817 bjborton@hotmail.com
- Shellie Sablan atkinsrochellea@gmail.com
- Leesa Benson 402-616-1520 mamaleesa1@yahoo.com
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsPaid time offTimeline
Government Collections Specialist
The CBE Group
09.2024 - Current
Warehouse Worker
Target Corporation
07.2022 - 11.2022
Bartender
Maple Lanes Bowling, Inc.
12.2021 - 11.2022
Bartender
Behar Bar
07.2021 - 12.2021
Wait Staff Member
The Screaming Eagle American Bar And Grill
05.2021 - 09.2021
Bartender
Sac's Neighborhood Bar And Grill
09.2020 - 04.2021
Office Manager
Steve Hendershot, Inc.
02.2012 - 08.2020
Retail Store Owner
The Olde Kountry Kottage, LLC
03.2008 - 03.2013
No Degree - General Studies
Hawkeye Community College
High School Diploma -
Union High School
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