Jamie Bugari

• Collaborated with other departments such as HR, Accounting, Purchasing, as needed.
• Ensured compliance with DOT regulations for vehicle maintenance, safety, and operations.
• Created and maintained a comprehensive database of all vehicles in the fleet.
• Scheduled regular inspections of all vehicles in the fleet to ensure proper functioning.
• Developed and implemented strategies to reduce fleet operating costs.
• Resolved customer complaints related to vehicle breakdowns or delays in service delivery.
• Coordinated with vendors to ensure prompt delivery of parts and services.
• Conducted research into new technologies that can help optimize fleet operations.
• Managed staff responsible for day-to-day operation of the fleet.
• Provided technical guidance when needed on matters related to vehicle acquisition, repair.
• Participated in meetings involving regulatory authorities regarding safety issues concerning the fleet.
• Developed policies and procedures for efficient fleet operations.
• Performed periodic audits of inventory levels at various locations within the organization.
• Negotiated contracts with suppliers to maximize cost savings opportunities.
• Supervised scheduling of preventive maintenance activities on all vehicles.
• Identified areas where changes could be made to improve efficiency or decrease costs.
• Established budget parameters for fleet purchases and repairs.
• Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion.
• Oversaw the acquisition and disposal of vehicles, ensuring alignment with fleet requirements and budget constraints.
• Implemented GPS and telematics systems to monitor vehicle locations and driver behavior, enhancing fleet efficiency.

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Maintained records of all customer interactions and transactions.
• Performed root cause analysis on recurring problems encountered by customers.
• Resolved customer complaints in a timely manner.
• Developed strategies for improving customer experience through enhanced product features or improved processes.
• Reviewed customer billing statements for accuracy prior to release.
• Conducted performance reviews and provided constructive feedback to staff members.
• Created standard operating procedures for all service functions.
• Created detailed reports on service activities for senior management review.
• Monitored service performance metrics to identify areas of improvement.
• Trained new employees on the use of customer relationship management software systems.
• Hired and trained service department staff to drive performance.
• Motivated and supported employees to maintain low turnover.
• Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
• Collaborated with customers to offer solutions to service needs.
• Led the recruitment and hiring process for new service department staff.

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Performed root cause analysis on recurring problems encountered by customers.
• Resolved customer complaints in a timely manner.
• Developed strategies for improving customer experience through enhanced product features or improved processes.
• Conducted performance reviews and provided constructive feedback to staff members.
• Created standard operating procedures for all service functions.
• Ensured compliance with applicable laws and regulations related to services provided.
• Monitored service performance metrics to identify areas of improvement.
• Resolved customer complaints quickly and effectively.
• Trained new employees on the use of customer relationship management software systems.
• Motivated and supported employees to maintain low turnover.
• Prepared and managed the service department budget, optimizing expenses to increase profitability.
• Collaborated with customers to offer solutions to service needs.
• Handled customer complaints and resolved issues promptly to maintain positive relationships.

• Review monthly procedures to find a more productive and efficient way to perform daily tasks
• Implemented new breakdown procedure so our team of drivers down time was reduced
• Responsible for overseeing all parts ordering
• Implemented new parts ordering procedure and faster and more efficient way to receive all parts orders in a timely fashion
• Manage all shops repair orders
• Manage weekly payroll for employees
• Manage monthly shops efficiency
• Manage monthly shops cost analysis
• Scheduling technicians training class’s
• Manage fleet maintenance
• Responsible for overseeing warranty repairs with correct original equipment manufactures
• Responsible for working with original equipment manufactures on equipment problems
• Responsible for all regeneration repairs and updates with manufactures
• Manage team in all shop safety
• Responsible for scheduling technicians hours and days off
• Responsible for working with driver managers on units down and getting them repaired and out of shops in a timely manner
• Manage monthly cost analysis
• Responsible for shop equipment
• Build and foster productive relationship with outside vender such as tire, engine, transmission, vehicle, trailer, and chassis manufactures
• Negotiate national equipment pricing and parts pricing
• Spec. equipment with respective manufactures for proper application of equipment
• Original equipment manufactures worked with are: Kenworth, Peterbilt, Freightliner, International, Volvo, General Motors, Ford, Chrysler, Dodge, Bridgestone, Continental, Good Year, Michelin, Detroit Diesel, Mercedes Benz, Cummins, Eaton, Bendix, Hendrickson, DuPont, PPG, Sherwin Williams, Meritor, Briggs and Stratton, Baldwin Filers, And many many more
• Manage monthly fuel mileage, manage a team to find the most effective manufacture with best fuel mileage for application