Jamie Buhr
Overland,MO
Summary
With a proven track record at Edward Jones, I excel in client retention and cross-functional coordination, enhancing service quality and efficiency. My expertise in Microsoft Excel and strong problem-solving abilities have consistently improved customer satisfaction scores, underscoring my commitment to excellence and professional growth.
Overview
12
12
years of professional experience
Work History
Service Specialist
Edward Jones
03.2019 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Proactively identified opportunities for improvement within the service delivery process, implementing changes that led to tangible benefits for both customers and employees alike.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Acted as a liaison between customers and technicians, ensuring timely completion of tasks and optimal communication throughout the process.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Service Specialist
PEG Staffing & Recruiting
03.2019 - 08.2019
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Proactively identified opportunities for improvement within the service delivery process, implementing changes that led to tangible benefits for both customers and employees alike.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Broker
TD Ameritrade
10.2018 - 01.2019
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Recorded supporting documentation for phone calls and written correspondence.
- Utilized advanced technology tools to streamline operations and improve efficiency within the brokerage team.
- Reinforced ethical trading practices, ensuring all brokerage activities complied with legal standards and best practices.
- Improved operational efficiency and client satisfaction, streamlining account management processes.
- Studied for the SIE and Top Off exams. Was the second class in the United States to take the exams once the Series 7 was split into 2 tests.
Receptionist
Family Physicians of Madison County
12.2014 - 10.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Cashier
Shop N' Save
03.2013 - 12.2014
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Civic Memorial High School
Bethalto, IL06.2012
Skills
- Client retention strategies
- Cross-functional coordination
- Clerical support
- Professional telephone demeanor
- Live chat support
- Follow-up skills
- Call management
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Microsoft Excel
- Call center experience
- Computer proficiency
- Data entry
- Task prioritization
- Product knowledge
- Technical troubleshooting
- Conflict resolution
- Documentation
- Team development
- Complaint handling
- Microsoft outlook
- Data collection
- Quality control
- Staff training
- Complaint resolution
- Payment processing
- De-escalation techniques
- Project management
- Prioritization
- Building rapport
- Microsoft PowerPoint
- Dispute resolution
- Call center operations
- Stress management
- Customer education
- Technical support
- Account management
- Research
- Staff education and training
- Account updating
- Escalation management
Timeline
Service Specialist
Edward Jones
03.2019 - Current
Service Specialist
PEG Staffing & Recruiting
03.2019 - 08.2019
Broker
TD Ameritrade
10.2018 - 01.2019
Receptionist
Family Physicians of Madison County
12.2014 - 10.2018
Cashier
Shop N' Save
03.2013 - 12.2014
High School Diploma -
Civic Memorial High School
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