Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Burch

Santa Ana,CA

Summary

Dynamic Automotive Team Lead at Walmart with a proven track record in employee training and conflict resolution. Expert in fostering teamwork and increasing work efficiency, I have successfully implemented cost-saving measures and boosted customer satisfaction. Adept at coaching and mentoring, I drive operational efficiency through strategic task delegation and problem-solving.

Overview

18
18
years of professional experience

Work History

Automotive Team Lead

Walmart
05.2019 - 11.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Ordered tools & supplies as necessary to completely daily, weekly, & monthly tasks.

Sales Associate

Mailbox Surprise
06.2016 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Client Service Representative

Student Advocates
04.2014 - 08.2015
  • Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
  • Updated and maintained accurate records of client database.
  • Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
  • Collaborated with various departments to complete projects efficiently and effectively.

Online Division Manager

Success Continuing Education
07.2006 - 12.2013
  • Identified areas of improvement in operational workflows to better align resources with organizational goals.
  • Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
  • Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
  • Controlled costs by streamlining operations and reducing waste.
  • Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
  • Supervised daily planning, coordination and administration for division operations.
  • Increased division efficiency by streamlining processes and implementing new management strategies.
  • Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.

Education

High School Diploma -

Canyon High School
Canyon, TX

Skills

  • Attention to detail
  • Conflict resolution
  • Customer service
  • Coaching and mentoring
  • Workplace safety
  • Equipment maintenance
  • Task delegation
  • Employee training
  • Problem-solving
  • Teamwork and collaboration
  • Safety processes and procedures

Timeline

Automotive Team Lead

Walmart
05.2019 - 11.2024

Sales Associate

Mailbox Surprise
06.2016 - 10.2018

Client Service Representative

Student Advocates
04.2014 - 08.2015

Online Division Manager

Success Continuing Education
07.2006 - 12.2013

High School Diploma -

Canyon High School

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Jamie Burch