Jamie Burden
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position in an office.
I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Insurance Agent
Bankers Life Insurance
08.2022 - 05.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Employee Benefits Specialist
Colonial Life
06.2014 - 07.2022
- Streamlined benefits administration processes for increased efficiency and accuracy.
- Led training sessions on various aspects of the organization''s benefit offerings for both managers and employees.
- Worked closely with brokers and consultants on renewals and evaluations of current benefit plan designs.
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Assisted employees with complex benefits issues, resolving concerns in a professional manner.
- Coordinated with payroll department to ensure accurate deductions related to employee benefit elections.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
Receptionist
Euphoria Medical and Day Spa
02.2009 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
High School Diploma -
North High
Bakersfield, CA06-1985
High School Diploma -
North High School
Bakersfield, CA06-1985
Graduate Certificate -
San Joaquin Valley College
Bakersfield, CANo Degree - Early Childhood Care And Education
Bakersfield College
Bakersfield, CASkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Customer follow-up
- Client relations
- Account management
- Cold calling
- Negotiation abilities
- Relationship building
- Data entry
- Billing inquiries
- Administrative functions
Timeline
Insurance Agent
Bankers Life Insurance
08.2022 - 05.2025
Employee Benefits Specialist
Colonial Life
06.2014 - 07.2022
Receptionist
Euphoria Medical and Day Spa
02.2009 - 08.2013
High School Diploma -
North High
High School Diploma -
North High School
Graduate Certificate -
San Joaquin Valley College
No Degree - Early Childhood Care And Education
Bakersfield College
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