Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jamie Burwell

Mattoon,Illinois

Summary

Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Energetic leader promotes 5 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Scheduling Supervisor surpasses demanding objectives and achieves or exceeds set goals. Effective Scheduling Coordinator promoting more than 5 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.

Overview

19
19
years of professional experience

Work History

Scheduling Supervisor

Help At Home
Charleston, IL
04.2017 - Current
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Set up appointments with customers.
  • Developed and implemented scheduling policies.

Cashier/Waitress

Lucys Place
Mattoon, IL
10.2016 - 04.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Worked closely with shift manager to solve problems and handle customer concerns

Activity Director

Douglas Rehabilition & Care Center
Mattoon, IL
07.2011 - 10.2016
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Performed assessments on activity programs to determine what specific activities were suitable
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients
  • Planned resident outings and special events to mark holidays and celebrate special occasions
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities
  • Created and delivered recreational programs for small and large groups of residents
  • Stretched minimum annual budget to cover planned activities through creative use of resources
  • Arranged outings as part of recreational program
  • Drafted budgets for programs and ordered materials that were needed for certain activities
  • Supervised Activities Assistant and conducted performance evaluations
  • Developed monthly life enrichment calendar and published electronically and in print
  • Developed and lead intergenerational activities to encourage mental agility of patients

Cashier

Hucks
Mattoon, IL
07.2008 - 02.2011
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Worked flexible schedule and extra shifts to meet business needs
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales

Housekeeping and Laundry Attendant

Douglas Rehabilition & Care Center
Mattoon, IL
05.2006 - 06.2008
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors

Cashier/Service Desk Associate

Kmart
Mattoon, IL
11.1998 - 05.2002
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Prepared weekly employee work schedules for team members.
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Stocked, tagged and displayed merchandise as required
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Reviewed new promotions and monitored price changes
  • Greeted customers entering store and responded promptly to customer needs
  • Processed customer refunds and exchanges according to established guidelines
  • Restocked and organized merchandise in front lanes
  • Checked personal identifications during alcohol and tobacco sales
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Welcomed customers and helped determine their needs
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Tallied cash drawer at beginning and end of each work shift
  • Addressed customer needs and made product recommendations to increase sales
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Worked flexible schedule and extra shifts to meet business needs
  • Created price tags and merchandise signs
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Mentored new team members on sales software system operation
  • Collected and authorized payments of guests

Education

GED -

Mattoon Area Adult Education Center
Mattoon, IL
06.2001

Skills

  • Information Management
  • Project Scheduling
  • Customer Relationship Management
  • Team Management
  • Payroll Processing
  • Critical Thinking
  • Customer Satisfaction
  • Data Entry
  • Office Management
  • Service Scheduling
  • Teamwork and Collaboration
  • Payroll Administration
  • Accounts Payable and Accounts Receivable

Timeline

Scheduling Supervisor

Help At Home
04.2017 - Current

Cashier/Waitress

Lucys Place
10.2016 - 04.2017

Activity Director

Douglas Rehabilition & Care Center
07.2011 - 10.2016

Cashier

Hucks
07.2008 - 02.2011

Housekeeping and Laundry Attendant

Douglas Rehabilition & Care Center
05.2006 - 06.2008

Cashier/Service Desk Associate

Kmart
11.1998 - 05.2002

GED -

Mattoon Area Adult Education Center

Similar Profiles

CREATE PROFILE
Jamie Burwell