Jamie Bush
Orlando,FL
Summary
Experienced in managing a dynamic workload and collaborating with team members to share information and provide support. Skilled in gathering information from diverse sources with a focus on accuracy and thoroughness. Exceptional work ethic, eager to acquire new knowledge and techniques while maintaining a structured approach to tasks and guiding others effectively. Proactively track training needs for staff, continuously expanding knowledge base and maintaining organizational standards. Motivated self-starter capable of working independently or within a team, adept at resolving work-related and interpersonal challenges with a positive attitude. Proficient in multitasking and receptive to feedback for optimal performance.
Overview
11
11
years of professional experience
Work History
Assistant Service Manager
Nextran Truck Centers Orlando
Orlando, FL
07.2018 - Current
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Ability to gather information from various sources to create spreadsheets and or documentation as needed
- Flexible in prioritizing a constantly changing daily workload
- Keep track of attendance, pto time, overtime, lost time and KPA training
- Created our Mobile Service Department
- Create stories for work orders along with being able to invoice them and work with warranty administrator to maximize the most income
- Track CEM survey scores along with ROTS
- Aide in the back counter for the Admin Foreman and or the Uptime Foreman
Parts Manager
Time Definite Services
Tavares, FL
01.2015 - 03.2018
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for various makes of semis, trailers, reefers, and apu units
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales trends to determine if there was a malefactor fault or drive issue
- Supervised and trained staff on product knowledge and customer service.
- Maintained meticulous records of parts warranties
- Coordinated with the shop foreman to ensure seamless availability of parts, improving overall service turnaround times.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
Education
High School Diploma -
Colonial High School
Orlando, FL05-1987
Some College (No Degree) -
Lake Sumter Community College
Leesburg, FLSkills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Strong leadership
- Employee relations
- Positive attitude
- Customer service
- Time management
- Reliable and responsible
- Multitasking and organization
- Service and parts teams management
- Staff motivation
Summary Of Experience
- Flexible in prioritizing a constantly changing daily workload
- Team player, quick to share information and give support
- Ability to gather information from a variety of sources
- Focused on doing the job correctly and completely
- Willing and able to do what is needed to get the job done
- Outstanding work ethic, eager to learn new things and methods
- Ability to keep on track and lead others
- Track training as needed for employees
- Continually building a solid foundation of knowledge
- Organized and detailed orientated
- Self-motivated, able to work alone or as a team
- Handle work and personal issues with employees
- Believe positive attitude brings positive results
- Able to listen to others input and or and respond accordingly
- Ability to multitask daily
Job Title
Assistant Service Manager
US Army Veteran
Light Weight Wheeled Vehicle Mechanic
Timeline
Assistant Service Manager
Nextran Truck Centers Orlando
07.2018 - Current
Parts Manager
Time Definite Services
01.2015 - 03.2018
High School Diploma -
Colonial High School
Some College (No Degree) -
Lake Sumter Community College