Summary
Overview
Work History
Education
Skills
Summary Of Experience
Job Title
US Army Veteran
Timeline
Generic

Jamie Bush

Orlando,FL

Summary

Experienced in managing a dynamic workload and collaborating with team members to share information and provide support. Skilled in gathering information from diverse sources with a focus on accuracy and thoroughness. Exceptional work ethic, eager to acquire new knowledge and techniques while maintaining a structured approach to tasks and guiding others effectively. Proactively track training needs for staff, continuously expanding knowledge base and maintaining organizational standards. Motivated self-starter capable of working independently or within a team, adept at resolving work-related and interpersonal challenges with a positive attitude. Proficient in multitasking and receptive to feedback for optimal performance.

Overview

11
11
years of professional experience

Work History

Assistant Service Manager

Nextran Truck Centers Orlando
07.2018 - Current
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
  • Ability to gather information from various sources to create spreadsheets and or documentation as needed
  • Flexible in prioritizing a constantly changing daily workload
  • Keep track of attendance, pto time, overtime, lost time and KPA training
  • Created our Mobile Service Department
  • Create stories for work orders along with being able to invoice them and work with warranty administrator to maximize the most income
  • Track CEM survey scores along with ROTS
  • Aide in the back counter for the Admin Foreman and or the Uptime Foreman

Parts Manager

Time Definite Services
01.2015 - 03.2018
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Provided timely, insightful and accurate reports to upper management.
  • Ordered parts for various makes of semis, trailers, reefers, and apu units
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Analyzed sales trends to determine if there was a malefactor fault or drive issue
  • Supervised and trained staff on product knowledge and customer service.
  • Maintained meticulous records of parts warranties
  • Coordinated with the shop foreman to ensure seamless availability of parts, improving overall service turnaround times.
  • Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.

Education

High School Diploma -

Colonial High School
Orlando, FL
05-1987

Some College (No Degree) -

Lake Sumter Community College
Leesburg, FL

Skills

  • Customer service focus
  • Staff training and development
  • Service planning
  • Schedule coordination
  • Strong leadership
  • Employee relations
  • Positive attitude
  • Customer service
  • Time management
  • Reliable and responsible
  • Multitasking and organization
  • Service and parts teams management
  • Staff motivation

Summary Of Experience

  • Flexible in prioritizing a constantly changing daily workload
  • Team player, quick to share information and give support
  • Ability to gather information from a variety of sources
  • Focused on doing the job correctly and completely
  • Willing and able to do what is needed to get the job done
  • Outstanding work ethic, eager to learn new things and methods
  • Ability to keep on track and lead others
  • Track training as needed for employees
  • Continually building a solid foundation of knowledge
  • Organized and detailed orientated
  • Self-motivated, able to work alone or as a team
  • Handle work and personal issues with employees
  • Believe positive attitude brings positive results
  • Able to listen to others input and or and respond accordingly
  • Ability to multitask daily

Job Title

Assistant Service Manager

US Army Veteran

Light Weight Wheeled Vehicle Mechanic


Timeline

Assistant Service Manager

Nextran Truck Centers Orlando
07.2018 - Current

Parts Manager

Time Definite Services
01.2015 - 03.2018

High School Diploma -

Colonial High School

Some College (No Degree) -

Lake Sumter Community College

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