Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Campbell

Ennis,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
06.2023 - 10.2023
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Relations Representative

Sykes Enterprises, Incorporated
04.2021 - 06.2023
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Responded to customer requests for products, services, and company information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Care Partner

Fidelis Care
07.2022 - 12.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Recognized and reported abnormalities or changes in patients' health status to case manager

CNA

Sava Senior Care
02.2022 - 06.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

CNA Student

Horizon Pacific Staffing
08.2021 - 04.2022
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
  • Cared with empathy and compassion to build positive patient and family relationships.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.

Desk Adjuster

Statefarm Insurance
08.2020 - 10.2021
  • Used prescribed guidelines or policies in analyzing situations.
  • Prepared summaries of damage, payments, and policy coverage.
  • Documented information gathered in field and uploaded data to company database for efficient processing using [Software].

Covid Field Tester

GenIQ
01.2021 - 04.2021
  • Recorded inspection and test results on data sheets.
  • testing for viral infectious disease


Customer Service Representative

Resorts Vacation
12.2018 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Care Partner

Comfort Home Health Care
10.2018 - 02.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.

Care Partner

Walnut Creek Nursing Home
02.2018 - 01.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.

Data Entry Clerk

Dss Research
10.2016 - 02.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Csutomer Service Rep

SHS Group Holdings
03.2012 - 10.2014
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

BBA -

Strayer University
Cedar Hill, TX
11.2024

Skills

  • Call Center Operations
  • Technical Troubleshooting
  • Payment Processing
  • Documentation and Reporting
  • Product and Service Knowledge
  • Customer Satisfaction
  • Data Entry
  • Customer Needs Assessment
  • Customer Inquiries
  • Customer Support
  • Call Center Customer Service
  • Task Prioritization
  • Conflict Resolution

Certification

  • First Aid/CPR Certified
  • certificate for foundations of child development and holistic wellbeing

Timeline

Customer Service Representative

Concentrix
06.2023 - 10.2023

Care Partner

Fidelis Care
07.2022 - 12.2022

CNA

Sava Senior Care
02.2022 - 06.2022

CNA Student

Horizon Pacific Staffing
08.2021 - 04.2022

Customer Relations Representative

Sykes Enterprises, Incorporated
04.2021 - 06.2023

Covid Field Tester

GenIQ
01.2021 - 04.2021

Desk Adjuster

Statefarm Insurance
08.2020 - 10.2021

Customer Service Representative

Resorts Vacation
12.2018 - 04.2019

Care Partner

Comfort Home Health Care
10.2018 - 02.2019

Care Partner

Walnut Creek Nursing Home
02.2018 - 01.2019

Data Entry Clerk

Dss Research
10.2016 - 02.2017

Csutomer Service Rep

SHS Group Holdings
03.2012 - 10.2014

BBA -

Strayer University

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Jamie Campbell