Jamie Cargile
Texarkana,TX
Summary
Seasoned Tier 3 IT Technician with 7+ years of experience providing comprehensive support to diverse client environments in a fast-paced Managed Service Provider (MSP) setting. Demonstrated expertise in diagnosing and resolving complex issues across systems, networks, and cloud platforms, with a strong focus on security, uptime, and performance. Proven ability to manage escalations, lead root cause analysis, and implement proactive solutions to prevent recurring problems. Highly skilled in deploying and securing infrastructure, conducting risk assessments, and ensuring compliance with industry standards. Recognized as a trusted resource for high-priority clients, dedicated to delivering responsive, reliable, and secure IT support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Support Specialist
Complete Computing Solutions
02.2024 - Current
- Provide 24/7 security monitoring and incident response for a diverse portfolio of small to mid-sized business clients across various industries.
- Performed system patches, service packs, hot fixes and new security configurations.
- Conducted security audits to identify vulnerabilities.
- Actively monitor and triage security alerts using Perch SIEM, correlating logs across endpoints, firewalls, and cloud based systems.
- Investigate and respond to endpoint threats using SentinelOne EDR, including malware detections, suspicious behaviors, and exploit attempts.
- Monitored and managed firewall activity across multiple clients using SonicWall NSM, including VPN configuration, log analysis, and security rule tuning.
Tier 2 Technical Support Specialist
Meriplex Solutins
08.2021 - 02.2024
- Administered and maintained various operating systems, including Windows 10, Windows 11, Mac, and Linux.
- Configured, installed, and maintained hardware and software equipment, including routers, switches, firewalls, and other network devices.
- Managed local server configuration, upgrades, disaster recovery, and backup procedures.
- Implemented content filtering, endpoint security, and patch management.
- Provided end-user support, and documented resolutions.
- Administrated virtual machines in VMware environment, ensuring optimal performance, availability, and security of virtualized systems.
Hardware Manager
Auction Service Innovation
08.2018 - 08.2021
- Managing setup and installation of windows machines for company software.
- Reduced setup time for machines by 70% by implementing a automation script.
- Configured, installed and maintained Cisco switches.
- Conducted successful malware eradication for multiple clients, ensuring the removal of malicious software and restoring the integrity and security of their systems.
Education
High School Diploma -
Atlanta High School
Atlanta, TX05.2017
Skills
- Networking
- Firewall configuration: Meraki and Fortigate systems
- Skilled in managing Windows systems
- Linux
- Mac
- VMware vSphere expertise
- Office 365 management
- Project management
- VOIP
- Disaster Recovery
- Advanced troubleshooting
- Active Directory administration
- Incident Response
- Network Security
- Vulnerability Assessment
- Threat Intelligence
- Intrusion detection
Certification
Security +, CompTIA, 06/01/23
Blue Team Level 1 , 3/26/25
Timeline
Senior Technical Support Specialist
Complete Computing Solutions
02.2024 - Current
Tier 2 Technical Support Specialist
Meriplex Solutins
08.2021 - 02.2024
Hardware Manager
Auction Service Innovation
08.2018 - 08.2021
High School Diploma -
Atlanta High School
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