Jamie Carmichael
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Client Manager
Accent Care Inc
10.2023 - Current
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Built relationships with customers and community to establish long-term business growth.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
On Call Coordinator
Home Instead Senior Care
04.2017 - 09.2022
- Facilitated a large volume of incoming calls, acting as the first point of contact and representing the Company with the best customer service at all hours of the day and night
- Independently managed night to night operations for over 200 clients, Caregivers and office staff with ease and efficiency
- Provided administrative clerical support for our leadership team via ClearCare and Microsoft Office and TEAMS
- Reduced scheduling conflicts by proactively identifying potential challenges and implementing effective solutions.
- Boosted caregiver retention by providing ongoing support, promptly responding to concerns, and maintaining open lines of communication.
CNA, Transportation, Home Health Aide
Be.Group Senior Homes
07.2014 - 09.2016
- Respected patient privacy and dignity upholding all facility policies and HIPAA guidelines
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Carefully transported clients into beds, wheelchairs and vehicles using proper techniques to insure both patient and staff safety
- Routinely monitored and recorded patient vitals including blood pressure and O2
- Aided between 5-10 patients per shift with bathing, dressing, feeding and exercise
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Customer Service Representative, Key Holder, Supervisor
Vons Companies
07.2001 - 01.2010
- Company Overview: Customer Service Representative, Key Holder, Supervisor
- Anticipated customer needs and provided them with high quality customer service while upholding brand standards
- Scheduling employee breaks and lunches
- Meticulously handled POS system transactions including credit cards, cash, exchanges and returns to unsure seamless and accurate cash flow
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Applied Science - Respiratory Therapy
California College San Diego
San Diego, CAHigh School Diploma -
Fallbrook High School
Fallbrook, CASkills
- ClearCare
- Microsoft Office
- Microsoft Teams
- Continulink
- Patient care
- Care plan management
- Compassionate communication
- Multi-line phone talent
- Client base retention
- New hire onboarding
Accomplishments
Rise Leadership Training 2024
Timeline
Client Manager
Accent Care Inc
10.2023 - Current
On Call Coordinator
Home Instead Senior Care
04.2017 - 09.2022
CNA, Transportation, Home Health Aide
Be.Group Senior Homes
07.2014 - 09.2016
Customer Service Representative, Key Holder, Supervisor
Vons Companies
07.2001 - 01.2010
High School Diploma -
Fallbrook High School
Associate of Applied Science - Respiratory Therapy
California College San Diego
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