Jamie Carroll
Las Vegas,NV
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FOH Supervisor
The Source
03.2023 - Current
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication between FOH staff, BOH staff, AGM and GM for successful collaboration on daily operations.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive shopping experience.
- Adapted quickly to operational changes or emergencies by employing creative problem-solving skills when needed.
- Spearheaded initiatives that improved staff morale leading to heightened productivity and sales.
Teller
The Source
02.2022 - 03.2023
- Greeted guests.
- Processed sales transactions efficiently to prevent long customer wait times.
- Cleaned shelves, counters, windows, etc to maintain an organized store.
- Answered store and merchandise questions.
- Suggested product to customers based on needs and preferences.
- Maintained knowledge of sales and promotions to ensure smooth transactions with minimal to no discrepancy.
- Utilized sale strategies necessary to minimize risk of non-compliance.
General Manager
Del Taco
05.2016 - 03.2022
- Developed and implemented strategies to increase sales and profitability.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Directed safety operations and maintained clean work environment to adhere to SNHD and OSHA requirements.
Education
High School Diploma -
Pioneer High School
Whittier, CASkills
- CCB Compliance
- Guest Relations
- Staff Motivation
- Employee Scheduling
- Policy Enforcement
- Upselling strategies
- Training and mentoring
- Health and Safety Regulations
- Data Entry Software
- Task Delegation
- POS system operations
- Organizational Skills
- Microsoft Excel
Certification
Osha 10
Servesafe
Timeline
FOH Supervisor
The Source
03.2023 - Current
Teller
The Source
02.2022 - 03.2023
General Manager
Del Taco
05.2016 - 03.2022
High School Diploma -
Pioneer High School