Summary
Overview
Work History
Education
Skills
Timeline
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JAMIE CARTWRIGHT

Orange County,CA

Summary

A seasoned Shift Leader at Nekter Juice Bar Inc., I excel in team leadership and operations management, ensuring top-notch customer service and compliance with health standards. My expertise in cash handling and problem-solving fosters a positive, efficient work environment, driving customer satisfaction and team performance.

Overview

7
7
years of professional experience

Work History

Shift Leader

Nekter Juice Bar Inc.
Lake Forest, CA
03.2024 - Current

Strong Leadership Skills
I lead a team of 6–10 employees, ensuring smooth operations and fostering a positive work environment. I mentor team members to help them grow, delegate tasks effectively, and maintain morale during busy shifts.

Effective Communication
Clear communication is key to my role. I provide detailed shift recaps, give constructive feedback, and keep everyone aligned on tasks and goals, ensuring the team operates efficiently.

Problem-Solving Abilities
When challenges arise, I stay calm and find quick, effective solutions, whether it’s resolving a customer concern or addressing operational hiccups.

Time Management
I prioritize tasks to balance speed and quality, especially during peak hours, while ensuring side work and daily responsibilities are completed on time.

Dependability and Accountability
I take ownership of my work, from cash drawer reconciliation and inventory checks to maintaining a clean and safe environment. I’m always ready to step up and support my team when needed.

Beauty Advisor

Ulta Beauty
Huntington Beach, CA
10.2019 - 06.2024

Product Knowledge and Recommendations
I developed a deep understanding of beauty products to provide personalized recommendations that met each customer’s needs. By staying updated on the latest trends through regular training sessions, I ensured customers left with products they loved.

Customer Service Excellence
I consistently delivered friendly and professional service, building rapport with guests and fostering long-term loyalty. Whether assisting with a product inquiry or resolving a concern, I prioritized creating a positive shopping experience.

Team Collaboration
Working closely with my colleagues, I contributed to maintaining a smooth and organized store environment. From stocking shelves to assisting in product displays, I ensured the store was always ready to welcome guests.

Server

Solita Tacos and Margaritas
Huntington Beach, CA
12.2018 - 10.2023

Guest Experience
At Solita, I focused on creating exceptional dining experiences by providing attentive, knowledgeable, and friendly service. I used my menu expertise to guide guests in their selections, ensuring they enjoyed their meals.

Adaptability and Growth
I progressed from hostess to expo/food runner and ultimately server, demonstrating my ability to quickly learn new roles and take on more responsibility. This growth reflects my adaptability and dedication to the team’s success.

Teamwork and Support
I worked collaboratively with my team to maintain a smooth flow of service, assisting in stocking supplies and ensuring the restaurant met high cleanliness standards. My commitment to teamwork contributed to the overall success of daily operations.

Front of House (Cashier, Server, Expo)

Corner Bakery Cafe
Orange, CA
04.2018 - 03.2019

Food Preparation and Safety
I prepared a variety of menu items, including soups, desserts, and beverages, while adhering strictly to food safety and sanitation standards to ensure a high-quality dining experience for guests.

Operational Support
I took pride in keeping the store clean and organized, preparing it daily for smooth operations. This included maintaining stock levels and ensuring all work areas met cleanliness standards.

Customer Engagement
By greeting guests warmly and assisting them throughout their visits, I created a welcoming atmosphere that encouraged repeat customers and enhanced the overall dining experience.

Education

Bachelor of Science - Agriculture Business and Food Industry Management

Cal Poly Pomona
Pomona, CA

Skills

  • Customer Service & Engagement: Expertise in delivering personalized service, resolving concerns, and fostering customer loyalty
  • Team Leadership: Supervising, coaching, and mentoring team members to enhance performance and leadership development
  • Operations Management: Managing daily operations, including scheduling, task delegation, and compliance with health and safety standards
  • Cash Handling and Reconciliation: Managing cash transactions, reconciling cash drawers, and ensuring financial accuracy
  • Inventory Management: Monitoring stock levels and maintaining proper inventory control
  • Food Safety & Sanitation: Adhering to strict food safety standards in preparation, handling, and store cleanliness
  • Problem Solving: Resolving customer and employee concerns efficiently to maintain positive experiences and team morale
  • Effective Communication: Crafting professional shift recaps, delivering feedback, and promoting products to enhance team and customer engagement
  • Product Knowledge: In-depth understanding of menu items, product preparation, and promotions to drive sales and customer satisfaction

Timeline

Shift Leader

Nekter Juice Bar Inc.
03.2024 - Current

Beauty Advisor

Ulta Beauty
10.2019 - 06.2024

Server

Solita Tacos and Margaritas
12.2018 - 10.2023

Front of House (Cashier, Server, Expo)

Corner Bakery Cafe
04.2018 - 03.2019

Bachelor of Science - Agriculture Business and Food Industry Management

Cal Poly Pomona
JAMIE CARTWRIGHT