Jamie Cartwright Joyner
Dalton,MA
Summary
Dynamic and results-oriented professional with extensive experience across healthcare and customer service sectors, notably at Savida Health. Excelled in patient registration and HIPAA compliance as well as 42 CRF part 2 compliance, demonstrating exceptional organizational skills and attention to detail. Proven track record of enhancing operational efficiency and patient satisfaction, leveraging both medical office procedures and initiative-taking abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Savida Health
09.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Ordered and preformed routine lab work.
Inventory Specialist
Theory Wellness
06.2020 - 01.2022
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts daily.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Restocked inventory on the sales floor as needed.
- Weighted and tracked bulk flower.
- Created and implemented SOP for weighting and tracking bulk flower.
Assistant Manager
Lipton Mobil
12.2018 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Personal Care Attendant
Home Instead
08.2018 - 12.2018
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
- Offered emotional support when needed establishing trust between me as the attendant and my patient.
- Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
- Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
- Provided safe mobility support to help patients move around personal and public spaces.
- Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Administered medications as prescribed by healthcare providers, ensuring proper dosage and adherence to schedules.
- Developed strong rapport with clients'' families, providing regular updates on their loved one''s wellbeing and progress toward goals.
Lead Preschool Teacher
Southern Berkshire Early Childhood Center
08.2010 - 06.2011
- Assisted and supervised [Number] children through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Utilized books, songs and games to engage students.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Submitted weekly lesson plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Managed classroom materials efficiently, ensuring availability of necessary resources for daily activities and reducing waste.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Planned educational opportunities based on children's interests.
- Provided support for children with special needs or behavioral challenges, implementing personalized accommodations to promote inclusivity within the classroom setting.
- Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
- Prepared healthy breakfast, lunch and snacks for students daily.
Residential Case Worker
The Key Program
06.2006 - 07.2010
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted residents with basic activities of daily living.
- Created and implemented individualized service plans
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported residents to and from school
- Created and implemented lesson plans for residents who were not in school due to suspension, expulsion, or displacement.
- Supported residents in achieving personal goals through targeted interventions designed to foster growth and self-improvment
- Assisted in meal planning, preparation, serving meals ensuring that nutritional requirements are met for each resident.
- Developed strong relationships with residents and their families by maintaining open lines of communication and providing emotional support.
- Provided medication management services, ensuring proper administration and adherence to prescribed treatment plans.
- Collaborated with a multidisciplinary team to create comprehensive care plans tailored to each resident''s unique needs.
- Coordinated with external service providers, such as therapists or social workers, to ensure the delivery of comprehensive care and support for each resident.
- Improved overall safety in the residential facility by conducting regular safety assessments and addressing potential hazards.
Education
No Degree - Psychology And Education
Massachusetts College of Liberal Arts
North Adams, MAAssociate of Arts - Early Childhood Care And Education
Berkshire Community College
Pittsfield MA06-2005
Skills
- Medical office procedures
- Medical receptionist experience
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Inventory oversight
- Typing and filing
- Co-payment collection
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Strong Verbal and written communication
- Cash handling
Certification
Certified Nursing Assistant
Timeline
Medical Assistant/Receptionist
Savida Health
09.2022 - Current
Inventory Specialist
Theory Wellness
06.2020 - 01.2022
Assistant Manager
Lipton Mobil
12.2018 - 06.2020
Personal Care Attendant
Home Instead
08.2018 - 12.2018
Lead Preschool Teacher
Southern Berkshire Early Childhood Center
08.2010 - 06.2011
Residential Case Worker
The Key Program
06.2006 - 07.2010
No Degree - Psychology And Education
Massachusetts College of Liberal Arts
Associate of Arts - Early Childhood Care And Education
Berkshire Community College
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