Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Casner

Mariposa,CA

Summary

Composed hospitality professional with experience in event planning, hospitality management, sales and communication. Strong knowledge of organizational and business practices. Goal-driven with outstanding interpersonal communication skills to develop rapport with cross-functional teams. Multifaceted in delivering innovative business solutions through social and economic aspects of tourism.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Wedding Coordinator

The Pines Resort
05.2024 - Current
  • Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
  • Scheduled appointments with potential clients to discuss wedding plans.
  • Organized logistics and prioritized tasks for small to large-scale weddings.
  • Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
  • Oversaw setup and breakdown of wedding decorations and supplies.
  • Supervised personnel and directed in wedding task administration and completion.
  • Created and managed online presence to reach larger audience of clientele.
  • Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
  • Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Developed detailed event reports, documenting all aspects of each event.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Managed an average of 35 incoming calls, emails, and meetings per day with internal and external guests.

Restaurant Manager

Tenaya Lodge
07.2021 - 07.2023
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Developed unique events and special promotions to drive sales.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Lead of a team of up to 45 team members, across four venues, ensuring proper support to all team members.

Education

Associate of Arts - Business Fundamentals

University Of Phoenix
Tempe
01-2025

Skills

  • Service Communication Skills
  • Skilled Task Prioritization
  • Clear Verbal and Written Communication
  • Guest Relations Expertise
  • Collaborative Problem Solving
  • Versatile Response to Challenges

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • Foodservice Management Professional (FMP) - National Restaurant Association.

Timeline

Wedding Coordinator

The Pines Resort
05.2024 - Current

Restaurant Manager

Tenaya Lodge
07.2021 - 07.2023

Associate of Arts - Business Fundamentals

University Of Phoenix

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