Jamie Casper
Uniontown,PA
Summary
Proven leader and skilled marketer with a strong focus on customer satisfaction and performance improvement. Successfully coached teams to exceed sales goals by 20%, utilizing marketing knowledge and leadership to drive brand awareness and client satisfaction. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership, leveraging 15+ years of experience leading teams. Exceptional communication and project management skills, along with attention to detail, allow for effective handling of multiple tasks in fast-paced environments. Adaptable to fast-paced environments, driving technological advancements. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position as a Team Lead/Customer Service Representative to contribute to helping the team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Traffic Control Flagger Team Lead
All Ways Safe Flagging And Traffic Control
08.2022 - 04.2023
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Familiar with use of hand signaling procedures.
- Professionally communicated with motorists stuck in stopped traffic.
- Patiently directed motorists towards detours and alternate routes.
- Participated in ongoing training and professional development opportunities to stay current on industry trends, safety regulations, and flagging best practices.
- Maintained a strong knowledge of state-specific traffic laws and regulations related to flagging operations, ensuring compliance within the workplace.
- Controlled flow of traffic through construction areas and work zones on busy highways and interstates.
- Used flagging tools such as stop and slow paddle and red flag.
- Calmly managed clearing of path during passage of emergency vehicles.
- Reduced accidents at work zones by diligently monitoring vehicle speeds and providing clear signals to approaching motorists.
- Adapted quickly to changing circumstances, such as inclement weather or last-minute schedule adjustments, ensuring smooth traffic flow at all times.
- Increased construction efficiency by ensuring timely movement of equipment and materials through the designated work zone.
- Accustomed to nighttime flagging in high traffic areas.
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Proactively identified potential issues within the work zone, such as improperly placed signage or damaged equipment, and reported concerns to relevant team members for prompt resolution.
- Managed work zones using large signs and hand signals to direct traffic.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Warned construction crews of approaching vehicles that failed to stop in effort to prevent injuries and accidents.
- Enhanced team communication by maintaining constant contact with other flaggers, supervisors, and drivers.
- Trained new team members by relaying information on company procedures and safety requirements.
Sales Representative
Suncom Group Solutions
02.2020 - 08.2022
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Restaurant Server
Titlow Tavern
05.2019 - 02.2020
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Receptionist
Republic Foods
04.2017 - 05.2018
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
Customer Service Representative
TeleTech Holdings
05.2015 - 09.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
Education
State Inspection License - Vehicle State Inspection
Fayette County Career & Technical Institute
Uniontown, PA09-2023
High School Diploma -
Albert Gallatin Senior High
Uniontown, PA06-2004
Certificate of Technical Studies - Cosmetology
Fayette County Career & Technical Institute
Uniontown, PA06-2004
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Marketing knowledge
- Employee engagement
- Work assignment delegation
- Problem-Solving
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- OSHA Certified
- Pennsylvania Driver's License
- Vehicle State Inspection License
- Life Insurance License
Languages
English
Full Professional
Timeline
Traffic Control Flagger Team Lead
All Ways Safe Flagging And Traffic Control
08.2022 - 04.2023
Sales Representative
Suncom Group Solutions
02.2020 - 08.2022
Restaurant Server
Titlow Tavern
05.2019 - 02.2020
Receptionist
Republic Foods
04.2017 - 05.2018
Customer Service Representative
TeleTech Holdings
05.2015 - 09.2017
- OSHA Certified
- Pennsylvania Driver's License
- Vehicle State Inspection License
- Life Insurance License
State Inspection License - Vehicle State Inspection
Fayette County Career & Technical Institute
High School Diploma -
Albert Gallatin Senior High
Certificate of Technical Studies - Cosmetology
Fayette County Career & Technical Institute
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