Jamie Cates
Anderson,IN
Summary
Detail-oriented professional with extensive experience in order fulfillment and customer service. Proven ability to resolve problems efficiently while maintaining high standards. Committed to continuous improvement, staying positive, and always remaining teachable.
Overview
16
16
years of professional experience
Work History
General Office & Warehouse Cleaner
Market Wagon
Indianapolis, Indiana
12.2024 - Current
- Removed debris and waste from work areas to maintain cleanliness.
- Swept, mopped, and vacuumed the warehouse and corporate office space to ensure cleanliness and safety.
- Emptied waste baskets and disposed of trash in designated areas.
- Organized storage spaces by labeling boxes and arranging items on shelves according to size or type.
- Stocked supplies such as toilet paper, soap, and paper towels in restrooms.
- Kept business entrances clean, tidy, and professional in appearance.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed in-depth restroom cleanings to sanitize toilets, sinks, counters, and mirrors.
Order Fulfillment & Delivery
Market Wagon
Indianapolis, Indiana
12.2019 - Current
- Collaborate with team members to optimize order fulfillment.
- Assist in training new employees and drivers.
- Inspect items received from vendors to ensure that products meet company standards.
- Pick, pack, and prepare customer orders accurately and efficiently.
- Weigh and package produce to meet order requirements.
- Load, transport, and unload local produce and handmade goods across designated routes in a safe and timely fashion.
- Verify the order's accuracy and specific handling instructions prior to the customer's delivery.
- Resolve customer inquiries with the utmost professionalism, knowledge, and care.
Preschool Teacher
KinderCare Learning Centers
Carmel, Indiana
07.2017 - 11.2019
- Developed engaging lesson plans for diverse learning styles.
- Collaborated with fellow teachers on various projects related to the curriculum.
- Implemented appropriate disciplinary measures when necessary.
- Read stories, incorporated music, and coordinated creative arts and crafts projects to enhance fine motor skills.
- Maintained daily records of individual activities, behaviors, meals, and naptimes.
- Established positive relationships with parents and guardians by regularly communicating child's progress and any concerns.
- Encouraged social development behaviors, such as instructing children to be understanding of others, use good manners, and practice appropriate hygiene guidelines.
- Attended professional development workshops to stay current on best practices for early childhood education.
Server
Red Robin
Carmel, Indiana
03.2010 - 06.2017
- Maintained cleanliness and organization of tables and dining area.
- Assisted in training new staff on menu items and service standards.
- Handled customer inquiries and resolved complaints efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Showed enthusiasm, displayed menu knowledge, and offered personal recommendations while taking customer orders.
- Communicated with kitchen staff regarding customer needs, special requests, or dietary restrictions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stay informed about daily specials, new menu items, and promotions.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT12-2026
Skills
- Team collaboration
- Customer relationship building
- Employee training and development
- Attention to detail
- Organization and cleanliness
- Writing and proofreading
Timeline
General Office & Warehouse Cleaner
Market Wagon
12.2024 - Current
Order Fulfillment & Delivery
Market Wagon
12.2019 - Current
Preschool Teacher
KinderCare Learning Centers
07.2017 - 11.2019
Server
Red Robin
03.2010 - 06.2017
Bachelor of Science - Business Management
Western Governors University