Hi, I’m
Jamie Caudill
East Bend,NC
Summary
Dynamic sales professional with a proven track record at Renewal By Anderson, excelling in sales training and coaching techniques. Enhanced team performance through tailored strategies and clear communication, resulting in improved closing ratios. Proficient in CRM software, fostering collaboration and driving sales success while cultivating strong relationships within the team.
Overview
4
years of professional experience
Work History
Renewal By Anderson
Inside Sales Coach/Team Trainer Remote
03.2024 - Current
Job overview
- Managed a team of approximately 16-20 agents daily.
- Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
- Championed a culture of openness, facilitating transparent communication channels between management levels and staff members.
- Increased sales performance by implementing tailored coaching strategies for individual team members.
- Collaborated with cross-functional departments to optimize overall business strategies and ensure alignment between objectives.
- Enhanced team's closing ratios through in-depth training on effective communication and negotiation tactics.
- Provided constructive criticism in ways that empowered individuals rather than discouraging them from pursuing challenging opportunities.
- Organized engaging workshops to foster a collaborative learning environment and sharing of best practices among peers.
- Cultivated strong relationships with team members, fostering trust, respect, and collaboration that led to increased productivity.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
- Developed customized coaching plans, addressing specific skill gaps and needs within the sales force.
- Managed recruitment, training and development for highly effective sales team.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Trained new employees in specific job requirements.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
- Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
Renewal By Anderson
Inside Sales Agent
09.2022 - 03.2024
Job overview
- Managed approximately 200 outbound and inbound calls per day from customers.
- Utilized CRM software to manage leads efficiently, optimizing follow-up strategies for maximum conversion rates.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Developed strong client relationships through effective communication and personalized sales approaches.
- Tracked sales metrics regularly, identifying areas of improvement and implementing necessary adjustments.
- Participated in ongoing training programs to constantly improve product knowledge and selling techniques.
- Maintained detailed records of client interactions, ensuring relevant information was easily accessible for future reference.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Renewal By Anderson
Proximity Marketer
03.2022 - 09.2022
Job overview
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
- Went to over 40+ doors, over 8+ miles daily to educate and sign up potential customers.
- Responded to customer questions and objections to address concerns and build rapport.
- Identified customer needs to provide appropriate product solutions.
- Assisted in training new canvassers, providing guidance on best practices for successful outreach efforts.
- Enhanced team performance with regular training sessions on effective communication strategies.
- Fostered positive team environment, leading by example and providing continuous encouragement.
- Streamlined canvassing operations by developing more efficient route planning system.
Twin Peaks
Server
01.2021 - 03.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
East Wilkes High SchoolRonda, NC
High School Diploma
05-2015
Skills
- Sales/ Upselling training
- CRM software proficiency
- Employee onboarding
- Training program creation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales Coach/Team Trainer Remote
Renewal By Anderson
03.2024 - Current
Inside Sales Agent
Renewal By Anderson
09.2022 - 03.2024
Proximity Marketer
Renewal By Anderson
03.2022 - 09.2022
Server
Twin Peaks
01.2021 - 03.2022
East Wilkes High School
High School Diploma
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